We ask that you arrive 45 minutes before your activity start time. This is so that we can get you registered and ready to begin your activity on time. We cannot guarantee participation if you arrive after your session start time.
You have the right to cancel this contract within 14 days without giving any reason. This cancellation period will expire 14 days after the day on which you (or the person you nominate) received the goods, or received the final item from an order for several items. To exercise your right to cancel you must inform us in a clear statement sent by post or email to the address below.
Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ
If you cancel this contract, we will refund all payments received from you, including the costs of standard delivery only. We may make a deduction for the loss in value of the goods, if the loss is the result of unnecessary handling by you.
We will make the refund as soon as possible, and no later than 14 days from the day you return any goods, or provide evidence of return. We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.
We will make the refund using the same means of payment that you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Returned goods should be in perfect condition to obtain the full refund and we ask that you arrange and pay for return postage (unless the goods are faulty). If goods are faulty you can request a replacement instead of a refund.
Charitable donations made with an order cannot be refunded.
We would like to know who our generous supporters are. It gives us the opportunity to acknowledge the important decision you have made. Letting us know also helps us to plan for the future and keep you informed about our ongoing work.
The British weather is notoriously unpredictable so keep an eye on the forecast and bring waterproofs if it’s looking dodgy as the Santa suits are not waterproof!
If you have not done any exercise for some time we recommend you visit your doctor before starting your training. Our tour operators provide training guidelines when you sign up.
No, but the more relevant experience and qualifications, and perhaps most importantly, enthusiasm you have the better.
Your Payroll Giving donation automatically stops when you leave your job. It's easy to start giving through the scheme again. Simply contact the payroll department at your new workplace.
The purchaser's name and full address need to be clearly written. If you buy tickets for yourself, you can use the sticky labels we provide for convenience. It's useful to add a daytime phone number too, as we always try to contact winners by telephone first.
For CHSW raffle rules, read our terms and conditions.
The paint is 100% natural and water-soluble and will not cause any damage to the environment. We will have a clean-up team in place to remove the paint on the ground after the event.
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Once all the information available is reviewed, a decision will be made about the appropriateness of hospice care for the child and family. The family and the involved professionals will be informed of this decision without delay. A typical period for completion of this referral process is approximately six weeks. To make a referral please click here.
Car parking information will be provided within the registration documentation that we send to you.
There will be substantial parking at the event on grass. Please car share where possible to reduce the amount of traffic in and out of the park and estate.
To be confirmed
Collecting sponsorship from companies is a great way of increasing your sponsorship. Many companies offer a Matched Giving service where they match all the sponsorship raised by the staff.
You pay these taxes if:
- Income Tax is taken from your wages or salary before you receive your pay
- you pay tax after filling in a self-assessment form each year
- you have any taxable savings (in a Building Society, for instance), or a pension plan, or investment income
- you have paid any Capital Gains Tax, on the sale of a property or some shares, for example.
Inheritance Tax, Council Tax and VAT do not count as Income or Capital Gains Tax.
The ride is designed to offer a challenge to cyclists of all abilities. You will need a good level of fitness in time for the event, each day you will cycle between 60 to 85 miles incorporating several hills. As long as you start training early enough, even new cyclists can take part. Our training plan offers you some ideas to be event ready. You can also download the route and incorporate some of the local sections in your training plan.
We suggest all Rainbow Runners wear sunglasses to prevent paint drifting into your eyes. It is the adult's responsibility to ensure children in their group wear sunglasses during the event.
We will have sunglasses for sale on the day for £2.
You should have received an email confirmation when you registered. If you haven’t received this, please email our events team or contact your local community fundraiser as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes automated emails may filter into this mail box.
Our memory walk is open to anyone over the age of 12 years old. Event participants aged 12 to 15 years must be accompanied by a participating adult.
There are changing, storage facilities and toilets on site at the Ultimate Adventure Centre.
It is not usually commercially viable for most shop teams to collect donations from your home. However, collections can sometimes be arranged locally, so it's worth asking your local shop (contact details can be found on our Shopfinder). Our furniture shops (which you can also find through our Shopfinder) sometimes offer a local collection service.
Writing a will is not as expensive as you might think. Solicitors can provide estimates on request, but the cost will depend on how complex your affairs are.
CHSW offer a Free Will Writing service to our supporters. Please visit our Free Will Writing service page to find out more.
Unfortunately there are no facilities and we cannot accept liability for anything you leave behind. Please bring only what you need.
We will provide you with a kit list when you sign up.
Long-term donations enable us to plan for the future and ensure money is available where it is needed most, so we can be there for as many families as possible.
Regular gifts mean a consistent, predictable income so we can plan and budget better, making us more efficient. It’s also more cost effective. More of your money goes to our work as they generate less administration and carry cheaper bank charges.
There are benefits for you too. A regular gift is a hassle-free way to donate, while knowing that you are helping us make the most of short and precious lives.
You can appoint whoever you like. Be sure to ask them first, as it can take a lot of time. You can also appoint a professional, like a solicitor or accountant, but your estate will need to pay their fees.
Yes, but only a small one. Your employer will use a Payroll Giving Agent (like a charity bank) to distribute the donations that you and your colleagues make. The Payroll Giving Agents are charities that need to make a small charge to cover their operating costs. Some employers pay this fee on your behalf so we receive your full donation.
If your employer doesn’t pay the fee, the Payroll Giving Agent will deduct it from your donation before passing it on to us. This will be between 2% and 4%. This compares favourably against the admin costs of claiming Gift Aid on a Direct Debit donation.
The Bubble Rush is a fun run up to 5k that you can walk, jog or run! It is not about speed, it’s about having fun and enjoying the foam!
Bubblers (participants) run or walk the course which has four Bubble Stations each with a different coloured foam. When you reach the bubble station the Bubble Commandos will spray copious amounts of foam at you. You can make bubble beards or have a bubble cuddle with your nearest bubbler.
At Plymouth and Barnstaple the circular route is 2.5k – you can choose to complete the route once if you have little ones or get double the bubbles by going around twice and completing Bubble 5K.
This is not a race and is more about having fun than setting a personal best. Take your time. But if you must, time your run with your own device. There are no prizes for finishing first at this run.
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We have 8 specially adapted bedrooms at both Little Bridge House in Devon, and Charlton Farm in Bristol. At Little Harbour in Cornwall there are 6, which ar eused for respite breaks.
At each hopsice we keep one of these bedrooms free for emergency or end of life care.
All participants must be aged 18 or over, unless they are accompanied by a parent or legal guardian (a minimum age of 14 then applies). A teacher or youth leader acting in loco parentis is not adequate. The parent or legal guardian must complete a Parental Consent Form prior to the event and will need to remain within sight and earshot of the minor – this will normally mean that they need to be with the minor whilst they prepare and accompany their child as is reasonably practicable during their participation.
We recommend an upper age limit of 70 years for participation, and for any individuals to consult their Doctor if they have an concerns about their health or ability.
If you set up an online fundraising page, your donors will be prompted to fill in the Gift Aid details on their individual donation.
Please encourage your sponsors to complete their last name, initial and full address on your sponsorship form if they would like their donation to be Gift Aided.
Although basic rate tax is currently 20 per cent, the donation for £1 is treated as the net after tax from £1.25 (£1.25 minus 20 per cent is approximately £1). The Children's Hospice South West get back the 25 pence.
Many people support CHSW for lots of different reasons. If you would like to share your story/experiences we would love to hear from you. If you have any photos or news, then you can always post them straight onto our Facebook page to help inspire other supporters.
CHSW work in partnership with Arrowhead Management to ensure the ride will be route marked, with an experienced support crew who will provide first aid and mechanical assistance across the three days. We would expect that you would be able to do simple bike repairs/maintenance in the event of a puncture during the event. CHSW staff will also be on hand to offer emotional support, encouragement along the way and huge cheers as you reach each hospice.
In order to confirm your charity place in a race, you'll need to confirm your details with the race organisers. As a participant in the event, you'll need to agree to their terms and conditions and let them know you’re running with a charity place. If you don't complete this second stage of the registration process by the specified deadline, you won't able to take part on the day. This second part to the registration process is at no extra cost.
If a role requires a specific commitment, we’ll always let you know first. Otherwise you can give us as much or as little time as you like.
A morning or an afternoon, whatever you can give we really appreicate. But if you only have an hour to spare, we'll be just as grateful.
It is not a race! The route will approximately take 1.5 hours to 2 hours to complete. There will be front walking marshals that will set the pace but they must not be passed by any participants for strict health and safety reasons
Activities run in all weathers, although some aspects may be affected by the weather. Don’t forget to dress for the weather.
Of course you can. Your Will is your document and you can include, exclude, add or remove whoever you wish. If you change your mind or if your personal circumstances change, you are free to change your Will as many times as you wish. You don’t need to let us know either; it is entirely your choice.
We feel strongly that only those people who have paid to enter and worked hard to raise the money should take part. This is also to ensure we can carefully manage everyone’s safety. Why not encourage them to sign up and take part!
Children’s Hospice South West works with an excellent (ATOL protected) tour operators called Charity Challenge, Action for Charity, Dream Challenges, Discover Adventure and Action Challenge all based in the UK.
These tour operators arrange the details of your trip and use a local ground agent to arrange accommodation, meals, transfers etc. The trips are well organised and you will be well looked after, so all you have to concentrate on is the challenge ahead.
Yes, setting up a gift online is also completely safe. Any personal information you enter onto our online Direct Debit pages (including, name, address and bank account details) is encrypted before being sent to us.
Your information is saved in a secure environment using industry standard practices. You are then covered by the Direct Debit guarantee. We will write to you to confirm the details of your gift, and give you at least 21 days before taking the first payment. You can amend or cancel at any time.
Yes, there are three types:
A Residuary Legacy is a percentage or share of the balance of your estate once all other payments and gifts have been made. A lot people prefer to give a residuary gift because it keeps in line with inflation and does not lose value over time.
A Pecuniary Legacy is a fixed amount of money.
A Specific Legacy can include specific items like personal possessions, land or shares.
Your donation is very important to us and we will write to thank you on an annual basis if you have chosen for us to contact you. We may also send you updates on our work if you have indicated that you are happy to receive these. You will know the deduction has started as it will appear on your payslip.
Please return your tickets to Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.
When returning tickets, please remember to:
- Make sure all ticket stubs are correctly filled in
- Make your cheque or postal order for the total amount payable to "CHSW"
- Complete your reply slip and enclose it with your cheque or postal order and ticket stubs in the reply envelope provided.
Other than a bubbly jubbly good time and a lot of good clean fun, you will receive a T-shirt, a medal and a bottle of water at the finish!
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Each of our hospices has a special room called ‘Starborn’ in which, after a child has died, they can be laid for up to seven days. Starborn is kept at a regulated temperature where the appropriate measures are taken to prepare the body for the funeral. This allows families to be in an environment where they can say goodbye to their child properly, surrounded by loved ones, with support from members of the care team who have looked after their much loved child during their stays.
Unfortunately your place cannot be transferred. Places are also non-refundable, this is in line with our event Terms and Conditions, however your fee will be used to enable the hospice to care for families. If you can’t now take part, please let us know.
We aren’t able to promote events before they’ve happened – but we do use our social media platforms to celebrate fundraising successes.
Spreading the word about your fundraising is much more successful when it comes from you, so we’ve created a handy guide to using social media to help you, click here for more details.
Then, unfortunately, you are not able to make a Gift Aid declaration. If you want us to make a note of this on your records, please let us know by contacting us in one of the following ways:
Telephone: 01271 325 270 (Monday to Thursday, 9.00am to 5.00pm, Friday, 9.00am to 4.30pm)
Write to us at: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ
Have a look at our training page for advice and information on getting ready for the Ride for Precious Lives. By training hard you will be sure you’re ready for the challenge ahead!
Car parking is available on site at RAF St Mawgan. As space is limited please car share with friends and family that are taking part.
Car parking is available on site at Westpoint Arena, as space is limited and considering our commitment to ‘Green Events’ please car share with friends and family that are taking part.
Yes, there will be plenty of parking available on the day. Parking will be located at the Showground, and you can access this at the entrance on Station Road. As we are trying to be as green as possible at our events, we recommend car sharing or using public transport, where possible.
The race pack containing your race number will be sent by the event organisers. Please visit the FAQs section on the event organiser’s website for more details. We'll send a separate race pack containing your CHSW running vest, if you have given us your size.
Normally all volunteers must be over 18 with the exception of retail volunteers who must be 14 years or over.
You can donate your sponsorship in the following ways:
By Post: Send your sponsor forms along with a cheque to little Harbour, Porthpean Road, Porthpean, PL26 6AZ
Via the CHSW website:
Add it to your online giving page: if you have set up an online giving page the money is automatically transferred to CHSW. You can add any offline sponsorship to your online page.
Although the staff are first aid trained, they are not medically qualified and so are not in a position to assess the capacity of participants to undertake a course. It remains your responsibility to undertake such an assessment prior to starting any activity. You may also wish to contact your doctor for further advice. If you have any further questions regarding this please contact CHSW or The Ultimate Adventure Centre.
We understand that you may want to leave a gift to a project close to your heart - and you're entitled to do this. However, we encourage gifts left to us to be unrestricted. We're then free to use the money where it is most needed at the time.
Unfortunately your place cannot be transferred. Places are also non refundable, this is in line with our event terms and conditions, however your fee will be used to enable the hospice to care for families. If you can’t now take part, please let us know.
Yes. The tour operators and ground agents are very experienced in organising challenges such as these and you will be accompanied by a tour leader, a doctor as well as English-speaking local guides and porters who are all there to ensure your safety and enjoyment of the trip. The routes we take are well established and known well by our guides. The tour operators will be aware of any rising political, health or safety issues affecting the countries our supporters visit.
Cheques should be made payable to Children's Hospice South West and sent to us at:
Children's Hospice South West
Little Bridge House
Please note we do not recommend sending cash through the post.
In the UK, inheritance tax is currently paid to the government at a rate of 40% if your estate is worth more than £325,000. However, the rate might be reduced to 36% if 10% or more of your estate is left to charity.
Most gifts left to Children's Hospice South West are exempt from inheritance tax because we are a charity. You can find out more by contacting HMRC or a solicitor.
If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation. You will receive tax relief at the highest rate of tax you pay; so each pound you give, will only cost you 60p.
There’s no need for you to do a thing. If you are one of the lucky winners, we will send your winning cheque to you by post.
Kids (or Bubble Bambinos as we call them) will love this event.
Children are allowed to join in as long as they can manage the distance and finish the event.
However you must hold their hand or with younger ones carry them as you go through the foam at each Bubble Station.
There is no lower age limit for this event.
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We provide emergency care for many families, and this can be for a number of reasons. It may be that the child is very poorly and the family would like the support that the hospice provides, both physically and emotionally.
An emergency may not necessarily be with the sick child. A parent maybe ill, recovering from an operation, or attending a family funeral for example, and may need additional assistance with their child during this time.
Each participant will have to wear a wetsuit and will need to bring suitable swimwear to wear underneath. Appropriate footwear, trainers or walking boots are best, no heels, flip flops or sandals. You will need a towel, warm clothes and water proofs for after your abseil. Long hair should be tied back and you should remove any dangly earrings/necklaces etc. Glass retainers should be worn if there is any risk of them falling off. Any medication that you need, food and water and a camera for taking photos!
Yes! We have specially trained volunteer speakers who give talks and assemblies about the work that we do. You can request a speaker by contacting your local community fundraising team.
Availability of speakers varies, so please do get in touch at least three weeks before your event so we can do our best to send someone along. If there’s no one available to attend we can send films about our work instead.
You may still pay tax on a private pension plan or a savings account, or pay Capital Gains Tax if you sell property or shares. If this is the case, please tick the Gift Aid declaration.
You cannot change the logo in any way and you must ensure that you represent CHSW correctly. Commercial organisations are not permitted to use the CHSW name or logo without our prior written consent. Please contact your local community fundraiser in the first instance.
Your bike will be your best friend during the three long days of cycling - we strongly advise that you use a road bike as they will help you go faster and will be more comfortable. You can complete the ride on a hybrid or mountain bike but these will be slower and you must have slick road tyres and inflate them to the highest possible pressure.
Please ensure you know where Cantonteign Falls is located. The address is: Christow, Exeter, EX6 7RH. Please be aware that Sat Navs have been known to direct people to the wrong destination with the post code.
Unfortunately, we're only a small team and can't get to every event our supporters take part in. If we're attending the event, we'll let you know where we'll be on the day, six weeks before event day. Your friends and family are welcome to join us!
This has previously been a ladies’ only event. For the 10th anniversary Moonlight Memory Walk we are inviting men to join in our memory walk, too.
Absolutely - we will support people taking on all kinds of challenges, and can provide fundraising support and a member of the overseas challenge events team dedicated to looking after you.
You can choose to leave us a collection or a specific object for us to sell and use the proceeds to support our work.
If you would like to leave a collection or a specific object to us, please do get in touch to let us know and we can talk about the options available.
Of course! Our suits come in an adult and child one size so many people cut the legs to be shorter or roll up the arms to make the suits more fitting. Some Santas even add tinsel and baubles too!
Don’t forget that your running number must be worn at all times though, please secure it with safety pins to your Santa suit. We also suggest bringing a belt with you to the event to ensure your suit stays in place when you’re running.
Yes. We can put you in touch with the tour operator directly who may be able to reschedule your flight home and help you plan a holiday if required. Please note that there will be extra costs for extending your stay and you will need to plan this well in advance.
Due to technical and vehicle support over the weekend provided by Arrowhead Management, only suitable single rider road bikes can take part.
Rainbow Run is a 5k fun run event with a difference! There’s no prizes for being the first to cross the finish line, this event is all about making memories with your friends and family whilst raising money for Children's Hospice South West.
Along the route you can walk, jog, run or even skip your way through paint stations where marshals will shower you with bright powder paints. Creating the most amazing, vivid colour explosion you'll ever see so when you finish you'll be well and truly rainbowed!
We are almost entirely reliant on voluntary income to safeguard our vital services into the future. By taking part in our weekly lottery and annual raffles you are helping us continue to make the most of short and precious lives.
At least 16 years old.
The foam is completely safe, but just be aware that foam may stain the outside of that expensive buggy! The buggy MUST also have a water proof cover to be allowed on the course.
Unfortunately, at Bubble Rush Plymouth the route is not suitable for buggies or wheelchairs due to uneven terrain, woodland and muddy areas.
Unfortunately, at Bubble Rush Barnstaple the route is not suitable for buggies or wheelchairs due to uneven terrain, woodland and muddy areas.
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