Donate Refer

There is no minimum or maximum limit.

As the law states that lottery tickets must not be sold to, or by, those under the age of 16 we must therefore abide by this law in accordance with our license.

The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit www.gamblingcommission.gov.uk

Not at all, you can walk or run the 5K route as it is not about speed but more about having as much fun as possible! The race is not timed, so the more competitive Rainbow Runners amongst you should self-time for anyone desiring a personal best.

There are people out on the water in kayaks, providing safety support.

Unfortunately we are unable to transfer your place, and registration fees are non-refundable.*

*Should the event date be changed; your registration will be automatically transferred to the new date, or a refund offered on request. If you are unable to take part due to extenuating circumstances, on authorisation by the Fundraising Manager, CHSW will refund any monies relating to your registration fee, after a deduction of a £5 admin fee. Any documentation sent to you (i.e. running number) must be returned before the refund is processed.

In the unlikely event that CHSW has to cancel the event, all participants will automatically be refunded their registration fees, and any sponsorship money received by CHSW can be refunded on the request of the sponsor.

You can flag a comment by clicking the flag link to the far right of a comment. This will flag a moderator and let them know that it needs attention. Flagging a comment is only counted once per person; you won't need to do it multiple times. Generally, comments should be flagged for: spamming or attacking other commenters personally. Generally, comments should not be flagged for disagreeing with the content or disputing with other commenters.

We offer short breaks away for the whole family, for respite and relaxation. Mums, Dads, brothers and sisters can all come and stay at our hospices.

We provide one-to-one specialist care for the sick child. This allows the family the chance to have a break away from the worries of caring, and to be together as a family. In this respect, what we provide is completely unlike any other care available.

After signing-in on the day, you will be  taken over as a group to go through an abseil demo - a chance for you to have a go on a grass slope first and have a few practices with an instructor on hand who provides coaching and helps deal with any questions that you might have. So there is no need to worry about previous experience. Even if you let go of the abseil rope during the abseil an instructor at the top will have you on a separate safety rope so you are completely safe throughout your challenge.

There will be around five staff on the day to help you with your abseil including an instructor half way down the abseil to encourage you down and to take action shot photos of you and another instructor at the bottom of the abseil as a friendly face to greet and help you sort out your kit.

You are very well looked after throughout the event and there is plenty of time to have practice abseiling and enjoy the wonderful grounds in which the event is staged.

Unfortunately not. The slip way onto the boat from the harbour is not wide enough for a wheelchair. There are also stairs on the boat to access the different levels with no lifts available.

 

 

Own place refers to a runner obtaining their own place in an event (eg. purchasing your race place directly with the race organisers). And of course we would love you to use your place to run for CHSW.

A corporate partnership with CHSW will bring invaluable benefits to your business and your employees. There are lots of ways to support our vital work with life-limited children and their families.

Unfortunately, your place is non-transferable. If you cannot now take part please let us know.

Children's Hospice South West can only directly claim back at the basic rate but please complete and return the declaration.

As a higher rate taxpayer, if you declare your donations on your tax return, you can claim a rebate based on the difference between the higher rate and the basic rate when you fill in your self-assessment form.

We take all major debit and credit cards except American Express, and online orders can also use PayPal.

Unfortunately we are unable to transfer your place, and registration fees are non-refundable.*

*Should the event date be changed; your registration will be automatically transferred to the new date, or a refund offered on request. If you are unable to take part due to extenuating circumstances, on authorisation by the Fundraising Manager, CHSW will refund any monies relating to your registration fee, after a deduction of a £5 admin fee. Any documentation sent to you (i.e. running number) must be returned before the refund is processed.

In the unlikely event that CHSW has to cancel the event, all participants will automatically be refunded their registration fees, and any sponsorship money received by CHSW can be refunded on the request of the sponsor.

We will provide you with a kit list when you sign up.

Yes. We can train you for most of our roles. Volunteering can be a great way to develop your skills while boosting your CV.

You can set up a regular gift online.  If you have any problems please call us on 01271 325 270.

Your registration fee covers the cost of putting on the event and includes a full Santa suit and a medal to say thank you for taking part. As this is a sponsored event we ask that you try to raise sponsorship to support the vital care Children’s Hospice South West provides.

Every ticket is entered individually and has an equal chance of winning, so we do need the purchaser's details on each ticket stub please.

For CHSW raffle rules, read our terms and conditions.

We’ve got lots of volunteering opportunities for you to choose from. You can start searching online right now.

You will receive a print out of results as you finish the race. Otherwise they will be available on line after race day.

Yes, absolutely! We needs lots of volunteers to make the event safe and fun, to find out more look at our event volunteer opportunities.

You can stop or change your donation at any time by informing your payroll department. If you're stopping your donation, it would be great if you could let us know too. 

If you change employer, you will need to check whether your new employer runs a Payroll Giving scheme.

The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry of our lottery. You can find the terms and conditions on our website or you can telephone the lottery hotline on 08456 888 911.  

Our lottery hotline is open from Tuesday to Friday from 9.00am - 4.30pm.  At all other times please leave a message on our answerphone. 

Please bring your running number, which will have been posted to you with your Fundraising Pack, and ensure the medical details are completed on the reverse. You will need to bring safety pins to attach your number to your front ready for the start of the race. If you have lost your number please come to the Information Tent where we can issue you with another.

No, adults can only do the 500m swim if they are accompanying a child as part of the family swim.

Yes, absolutely! We needs lots of volunteers to make the event safe and fun, to find out more look at our event volunteer opportunities.

No. In most instances your comments should appear on the site shortly after you submit the comment. As part of the moderation process certain words are prohibited and will result in a comment being flagged for review prior to appearing on the site. The use of hyperlinks will also result in a comment being flagged for review prior to appearing on the site. In addition, if a comment is flagged by the community it may be removed from the site. CHSW reserves the right to remove any comment at anytime.

Families are advised on how and when they are able to book hospice stays. In addition to planned respite nights, emergency stays can be arranged. These are organised on an “as needed” basis.

The way families use their respite stays is determined to suit their personal circumstances, we aim to be as flexible as possible in responding to needs. Some families prefer long visits while others might choose a weekend every few months. We hope each family would feel free to discuss their individual needs with us.

Canonteign Falls is a tough abseil and you will need to be fit and reasonably confident on your feet to be able to get to the top of the abseil and climb over the fence at the top. If you have any doubt in your ability to take part in the abseil please discuss this with your event organisers.

Being able to walk quickly up a flight of stairs, jump a foot off the ground and climb over obstacles such as fences unaided, would be a good example of mobility needed. If you are in any doubt about your fitness / mobility to participate in abseil event you have chosen, please consult the abseil organisers first and then your doctor if needed.

No. Only fill out the own place running form if you have already purchased a place from the event organisers.

To claim Gift Aid on your fundraising, we must have the first name or initials, last name, full home address and postcode of each individual donor/sponsor. So please encourage them to tick the Gift Aid box on your sponsorship form when they sponsor you. Without these details we legally can't claim Gift Aid - so be strict with your supporters!

If conditions become so bad that it is considered dangerous to continue then we may make the decision to abandon the event for that day. But a little rain won’t stop us!

If you pay a lower rate (10 per cent or 20 per cent), Children's Hospice South West can still claim back 25p for each £1 you donate, provided you pay enough tax to cover the claim in the tax year you make the gift(s).

We would always advise that you order using credit/debit card or Paypal via our secure website, as prices and stock availability may change in the time it takes for us to receive and clear funds from your cheque. If cheque or postal order is your only method of payment however we would be delighted to accept your order.

Please ensure order requests contain your full name, delivery address and a contact telephone number in case there are any problems fulfilling your order, and send this along with a cheque made payable to Children's Hospice South West to the following address:  CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

The current selling price of items will be applied to your order based on the date payment is received.

Unfortunately, if the back marshal has already left the Moor you will be unable to take part in the walk for health and safety reasons. Please ensure you arrive by 9.15pm at the very latest to sign in and collect your t- shirt.

Children’s Hospice South West works with an excellent (ATOL protected) tour operators called Charity ChallengeAction for CharityDream ChallengesDiscover Adventure and Action Challenge all based in the UK.  

These tour operators arrange the details of your trip and use a local ground agent to arrange accommodation, meals, transfers etc. The trips are well organised and you will be well looked after, so all you have to concentrate on is the challenge ahead.

It's very easy: All you need to do is visit our volunteer opportunites page to search and register for volunteering positions.

Yes, you can.  You can do this by donating online and entering the name of the person you’re giving in memory of in the ‘reason for donation’ field.

Or you can send a cheque payable to 'Children's Hospice South West' with a covering letter telling us who you're donating in honour of. 

After signing up you will be sent a confirmation email with details of all your registrants.   At a later date you’ll receive your fundraising pack in the post, this will contain your runner number and all the information you will need for the event. 

We also like to keep in touch via email, which will have fundraising hints and tips and occasionally any last minute information changes such as route changes so please provide a valid email address when signing up!

Please return your tickets to Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

When returning tickets, please remember to:

  • Make sure all ticket stubs are correctly filled in
  • Make your cheque or postal order for the total amount payable to "CHSW"
  • Complete your reply slip and enclose it with your cheque or postal order and ticket stubs in the reply envelope provided.

Once you’ve applied we’ll contact you with the next steps as quickly as we can and keep you updated throughout the application and selection process.  

If you’re selected, we'll want to get you started as quickly as possible but this will depend entirely on the role and what checks we need to do beforehand. If the role requires a DBS check (we’ll flag this in details about the opportunity) the process can take longer.

Rainbow Newquay

Car parking is available on site at RAF St Mawgan. As space is limited please car share with friends and family that are taking part.

Rainbow Exeter

Car parking is available on site at Westpoint Arena, as space is limited and considering our commitment to ‘Green Events’ please car share with friends and family that are taking part.

Rainbow Bristol

Yes, there will be plenty of parking available on the day. Parking will be located at the Showground, and you can access this at the entrance on Station Road. As we are trying to be as green as possible at our events, we recommend car sharing or using public transport, where possible.

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.

If you have any concerns, please get in touch with us at 08456 888 911.  Our lottery hotline is open from Tuesday to Friday from 9.00am - 4.30pm.  At all other times please leave a message on our answerphone.  

You can send us an email at lottery@chsw.org.uk and we will endeavour to answer any queries you may have. For further details see our complaints procedure.

There will be no facilities of this nature so please arrive with limited personal belongings or leave them with friends/family who are coming to watch. CHSW cannot accept responsibility for any belongings left unattended.

The participants will undergo training of around one hour.

When the fire has burned to red-hot embers it is raked level and prepared for the walk. Participants go to the fire, remove their footwear and one by one are invited to walk the coals.

There will be limited parking available on the day, and participants are asked to car share if possible.

CHSW operates a Sibling Service at each hospice, providing dedicated support and care to the brothers and sisters of life-limited children.

During family stays, the siblings can spend as much or as little time as needed with a devoted sibling team. Contact is maintained with the siblings during their time at the hospice, between visits with newsletters, emails and days out and after their brother or sister’s death, for as long as they need.

Yes, as long as you are all registered to do the abseil on the same date.  Please state your preferred abseil times when you register and we will try our very best to get you abseiling in the same group.

No. We gratefully receive any sponsorship our own place runners collect. No matter how small you think this amount may be, it will go a long way to help support our work.

Gift Aid is a government scheme that allows charities to reclaim the tax on your donations. This means that every £10 donation you give under the Gift Aid scheme is worth £12.50 to CHSW - at no extra cost to you.  

You can create a free online fundraising page, personalise it with a photo and message and email it to friends and family; they can donate quickly and securely online with a credit or debit card. Create your page now at uk.virginmoneygiving.com and save yourself the hassle of collecting the money! We will also supply you with a sponsor form so you can do it the old fashioned way! 

If you normally make donations via CAF, tax has already been reclaimed. However, please fill in the declaration anyway so that any separate donations you might make are tax effective as well.

We sell Wedding Favours so you can show your support on your special day (or any other occasion), CHSW can supply donation cards to share the news with your guests about your donation. Adding the CHSW pin also provides an ideal party favour. Find out more about our wedding favours

Please read our Moonlight Memory Walk participant safety brief to ensure you are fit to take part in this event and conditions of walking on the evening.

Yes. The tour operators and ground agents are very experienced in organising challenges such as these and you will be accompanied by a tour leader, a doctor as well as English-speaking local guides and porters who are all there to ensure your safety and enjoyment of the trip. The routes we take are well established and known well by our guides. The tour operators will be aware of any rising political, health or safety issues affecting the countries our supporters visit.

Yes, for some roles. We have a responsibility to protect the children and young people we work with, so we will carry out a DBS (formerly CRB) or disclosure check where needed. This can sometimes take up to a month, but is not a difficult process and you will be given help to complete the forms if necessary.

Yes! You can read our most recent Annual Report and Impact Review, which is accessible in our Publications section.

Payroll giving is a tax efficient and easy way to support us. You choose the amount you'd like to donate and then each payday, your gift will be deducted automatically from your gross salary (after National Insurance but before tax).  This means the tax you would have paid on your donation is also given to Children's Hospice South West.

It’s very easy to arrange. Email your local corporate fundraiser and we'll make sure that your company operates a scheme that allows you to give to us straight from your pay. We can then notify your Payroll Department that you would like to set up a regular donation to us in this way.

If your company does not operate the scheme, then we will contact you to let you know. We can help suggest to them to get one set up.

We don’t offer internships at CHSW. But if you’re interested in volunteering, you can find a list of current roles on our volunteer opportunities page.

When opportunities for paid roles arise they are advertised in our jobs and volunteering section.

Please ensure you know where Cantonteign Falls is located. The address is: Christow, Exeter, EX6 7RH. Please be aware that Sat Navs have been known to direct people to the wrong destination with the post code.

 

No. Our Trustees govern the Charity on a voluntary basis.   Read more about our Board of Trustees.

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your lottery number.

Unfortunately, your place is non-transferable and non-refundable. If you cannot now take part please let us know.

No. The fire is very real. The embers will be glowing red hot. We can often measure the temperature at around 1,200 degrees Fahrenheit. You will have bare feet, and they will not have been treated in any way.

There is no minimum age to take part, but anyone under the age of 16 will need to be accompanied by a responsible adult.

The CHSW website uses an external service called Disqus for the technical management and publication of comments.

Disqus is a web discussion platform with Single Sign-On (SSO) functionality. The Disqus service bears sole responsibility for identifying users and publishing comments.  

For more information concerning the Disqus service’s terms of use (including the policies and procedures regarding the collection of users’ personally identifiable data), please read their privacy policy.

As all teenagers wish to be independent, the hospice also holds teenage focused weekends, giving them the opportunity to come and stay without their families. 

Three different weekends are arranged each year, plus one sensory teenage week. The weekends are often themed to suit varied interests including pamper days, cars and games.

It gives the teenagers the chance to socialise with others and time to talk about their experiences.

We can accommodate people up to 18 stone in weight, but no more due to the restrictions on equipment and loads exerted, although they may need to be fitted with extra equipment for their comfort. If you have anyone wishing to take part who is heavier than 18 stone you can contact us as soon as possible to discuss the possibility of their participation.

Dave Talbot Ltd reserves the right to decline an individual’s participation should their build be deemed unsuitable for the activity.

You will be send confirmation of your allotted time through the post along with your fundraising pack and sponsorship forms. Please arrive at least one hour and fifteen minutes before your allocated time slot to abseil. This allows plenty of time for you to sign in, slip into your wetsuit and receive coaching from the abseil team. You will be part of a group and will be kitted up in that group by an instructor one hour before your allocated time slot, so please don’t be late.

If you are concerned that this might happen, please let us know as soon as possible so that we can offer help and guidance. Give your local community fundraiser a call and we'll try and help you avoid this. Our fundraising ideas page and your fundraising pack will give you lots of great ideas on how to reach your target.

Thank you so much for raising money for Children’s Hospice South West, we really appreciate your support! Please send us a cheque made payable to CHSW to: Children’s Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

It would be great if you could also let us know how you raised the money (and be sure to include your name and address so that we can send you a thank you letter!).

Absolutely - we will support people taking on all kinds of challenges, and can provide fundraising support and a member of the overseas challenge events team dedicated to looking after you. 

Purchases such as raffle tickets are not treated by HM Revenue and Customs as donations and so the Gift Aid declaration does not apply to them. However, please fill in the declaration to cover any additional or separate donations.

We deliver to mainland UK and BPFO only.

You need to arrive between 8pm and 9.15pm at the latest to give you enough time to sign in, hand in your candle bag and collect your t-shirt. There will be music and entertainment throughout the evening. The memory ceremony will begin at 9.30pm prompt and the walk will leave The Moor at 10pm on the dot.

Yes. We can put you in touch with the tour operator directly who may be able to reschedule your flight home and help you plan a holiday if required. Please note that there will be extra costs for extending your stay and you will need to plan this well in advance.

Yes you can. If you think your disability might make it difficult for you to volunteer, please call us on 01271 325 270 and have a chat with our HR team about your needs. We can advise on which of our opportunities are accessible to you.

To say “yes” to Gift Aid you must be a UK taxpayer and understand that if you pay less Income Tax and /or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all your donations it is your responsibility to pay any difference. 

Gift Aid is equal to 25% of your donation. For example: If you donate £10 and say “yes” to Gift Aid, we can claim £2.50 from the Government. You will need to pay more than £2.50 in Income Tax and/or Capital Gains Tax in that tax year.

We will also need your full name and home address or we cannot claim Gift Aid.  Find out more about Gift Aid.

Yes, you can donate to as many causes as you like as long as they are charities registered in the UK but with only one deduction in your pay.

We ask volunteers to pay their own expenses as we feel as much money as possible raised should go directly to support and care for our children and families.

Santas on the Run is a 2km fun run event with a difference! This event is all about making memories with your friends and family whilst raising money for Children's Hospice South West.

Absolutely. Getting your company involved in fundraising is a brilliant way to motivate your workforce as staff members across all levels can work towards a common positive goal. CHSW runs a very successful Charity of the Year (COTY) programme, as well as a Give as You Earn scheme

It's no problem as we have a record of your number.  If you would like us to re-send your lottery numbers to you please contact us on 08456 888 911 or drop us an email at lottery@chsw.org.uk.

The Rainbow Run powder paint is non-toxic, 100% safe and biodegradable.  It is technically edible, although we do not advise that you eat it as its not very tasty! If you have a skin allergy or respiratory condition we would recommend that you don’t take part or that you consult your doctor for advice.

The sensation is described by some as walking on eggshells, others as walking on hot sand. Each walker has his or her own experience. I have not known walkers to experience pain, indeed when the opportunity arises many will walk across the coals more than once.

There is public parking at Ilfracombe Quay, but spaces are limited and we are unable to reserve. There are alternative car parks and we will also be running a bus from Barnstaple Cattle Market car park.

Ilfracombe Harbour, 10A The Quay, Ilfracombe EX34 9EQ

Yes you can!  Just take a look at our YouTube channel where you'll find lots of short films to help you highlight and promote our work and your fundraising.

You have the option to stay with your child or the opportunity to leave your child at the hospice whilst going away for a break.

Dave Talbot Ltd insists upon the very highest standards in safety for all of our clients and staff taking part in our outdoor activities. Our abseil events involve an element of risk which makes them challenging, exciting and facilitates personal development. However, the safety of everyone involved is an absolute priority and Dave Talbot Ltd ensures the level of risk is acceptable and appropriate safety standards are maintained at all times.

Dave Talbot Ltd reserves the right to prevent any person or persons, from participating in the event if they are found to be behaving inappropriately or in a manner that is detrimental to the safe provision of the event. This includes those individuals that are suspected of being under the influence of alcohol or drugs. 

Online giving websites are an extremely effective way to easily boost your fundraising total. They work by allowing sponsors to log on to a fundraiser's unique page and sponsor them using a credit or debit card. The money from online fundraising pages (e.g. Just Giving / Virgin Money Giving) gets automatically sent through to CHSW and added to your total, so no need for paper forms!