FAQ

If appropriate, talk to your supervisor, manager or HR team to suggest that they set one up. It’s simple to get it in place. Or please get in touch with your local corporate fundraiser. We are happy to speak to them to suggest that they introduce one.

Winners must verify their details and claim their prize within 6 months of the draw date, after which CHSW will treat the prize as a donation.

Of course - you'll have a link to share with friends and family members to view the dedication via the Moonlight Memory Walk webpage. They can then make a donation. 

We aren’t able to promote events before they’ve happened – but we do use our social media platforms to celebrate fundraising successes.

Spreading the word about your fundraising is much more successful when it comes from you, so we’ve created a handy guide to using social media to help you, click here for more details.

No. You can choose to walk, jog or run!

No. Only fill out the own place running form if you have already purchased a place from the event organisers.

Yes!

Long-term donations enable us to plan for the future and ensure money is available where it is needed most. Regular gifts mean a consistent, predictable income so we can plan and budget better, making us more efficient. It’s also more cost effective. More of your money goes to our work as they generate less administration and carry cheaper bank charges.

There are benefits for you too. A regular gift is a hassle-free way to donate, while knowing that you are supporting our work.  To set up your direct debit payment go to our Donate page, follow the instructions on the form, when you select regular donation the form will expand to provide the direct debit instructions to your bank.

2025 event

You will need to make your own travel arrangements to get to Little Harbour near St Austell for registration on the Thursday evening and to travel home from the finish at Charlton Farm, near Wraxall in North Somerset. Many cyclists choose to travel by train, we recommend you book early as spaces with bikes are limited and book up quickly.

2026 event

You will need to make your own travel arrangements to get to Charlton Farm, near Wraxall in North Somerset for registration on the Thursday evening and to travel home from the finish at Little Harbour near St Austell. Many cyclists choose to travel by train, we recommend you book early as spaces with bikes are limited and book up quickly.

Yes, your registration fee goes towards the costs for putting on the event.

Any additional sponsorship helps to raise vital funds to care and support babies, children and young people living with life-limiting conditions and their families.

The paint is 100% natural and water-soluble and will not cause any damage to the environment. However, we still put in a clean-up team to remove the paint on the ground after the event.

Your sponsorship money needs to be paid to Children’s Hospice South West ten weeks before the date of departure. This is because the charity has to pay the tour operator costs in advance, and have to ensure that every person we pay for has raised all the money. Some people find it difficult to ask for the money up front, but it is a lot harder to get the money in after the event. Your sponsors will understand about this.

As a charity we receive less than 16% of our funding from government and statutory organisations.

Taxation rules change frequently.  Your solicitor can provide Will tax-planning advice or arrange for the services of an accountant or tax adviser. A Will can allow you to take tax into account and maximise how much you leave to others. For example there is currently no inheritance tax payable on a gift left to charity in your will and if you leave 10% of your estate to charity, your IHT liability reduces from 40% to 36%.

The prize fund for each weekly draw is £1,425. This is made up of 14 guaranteed prizes totalling £1,225 and a £200 Bonus Rollover.

The 14 guaranteed weekly prizes are 1st prize: £1,000, 2nd prize £100 and 3rd prizes 2 x £25, 5 x £10, 5 x £5

The Bonus Rollover starts at £200 and if the prize is not won it rolls over by £200 each week until it reaches £10,000 when it is guaranteed that week.

Once you've signed up, you'll be sent a confirmation email.  Following your registration, you'll receive your welcome pack by email with the links and information you need about the event.  

Cornwall

In the coming weeks, we'll post your memory pack which will also contain your walker number and everything else you'll need for the evening (except your T-shirt which you'll collect on the night). 

Many people support CHSW for lots of different reasons.  If you would like to share your story/experiences we would love to hear from you.  If you have any photos or news, then you can always post them straight onto our Facebook page to help inspire other supporters.

You can set up a team fundraising page on Virgin Money Giving following the steps on their website. We recommend that you set up an individual page which links to this team page so we can clearly identify any funds that have been raised on your behalf. 

Please email our enquiries team or phone us on 01271 325 270 with your name and address and we will remove you from our mailing list.

You can also register your details with the Telephone Preference Service (TPS) or the Mail Preference Service (MPS). You can find out more about these services on our Privacy policy page.

You can set up a team fundraising page on Virgin Money Giving following the steps on their website. We recommend that you set up an individual page which links to this team page so we can clearly identify any funds that have been raised on your behalf. 

For safety reasons and due to restrictions of accommodation providers, we cannot allow dogs to take part in the Incredible Hike. 

Unfortunately, some of our emails can end up in your junk inbox- please check this first. If you still have not received either your confirmation email please email Hollie and she will check if your registration was successful. If you sign up over a weekend, please note you will not receive your fundraising pack email until the next working day. 

Registrations close on 24 September 2025 at 5pm and there are no on-the-day registrations. Race distance changes or deferrals to 2026 MUST also be received by then.

Unfortunately, there will be no facilities of this nature at RAF St Mawgan so please arrive with limited personal belongings or leave them with friends/family who are coming to watch. CHSW cannot accept responsibility for any belongings left unattended. 

Yes - we promote the events run by our preferred tour operators. Those tour operators will run several events a year, according to their own schedules. However, if you cannot make the dates they have on offer, we could look at an alternative tour operator for you so that you can still do your dream challenge - just get in touch with us and we will try our best to find a suitable event date for you. 

Yes. We can train you for most of our roles. Volunteering can be a great way to develop your skills while boosting your CV.

Yes, you can donate to as many causes as you like as long as they are charities registered in the UK but with only one deduction in your pay.

Read The Raise a smile Lottery full terms and conditions. The purpose of these rules is to ensure you are informed about terms of playing our lottery, and to promote social responsibility gambling.

Unfortunately, if the back marshal has already left you will be unable to take part in the walk for health and safety reasons. 

Moonlight Memory Walk Cornwall

Please ensure you arrive by 6:15pm at the very latest to sign in and collect your T-shirt. 

Moonlight Memory Walk Clevedon

Please ensure you arrive by 7.45pm at the very latest.

Moonlight Memory Walk Devon

Please ensure you arrive by 7.15pm at the very latest.

Find out more about leaving a gift in your Will.

Your registration fee covers the cost of putting on the event, a festive treat and medal. 

Your entry fee for our Eden Project Santa runs also gives you a full festive day out at the venue for the rest of the day - you don't need to pay any additional entry charges!  

Your entry fee for our Plym Valley Santa run includes your train ride to the start line. 

As this is a sponsored event, we ask that you try to raise sponsorship to support the vital care Children’s Hospice South West provides. The suggested sponsorship is £30 per person or £86 as a family.

Below each comment there are up-vote and down-vote buttons which will add your vote to the tally. By default comments with the most up-votes will be at the top and comments with the most down-votes will be at the bottom. You do have the ability to change the method of sorting for comments.

We sell Wedding Favours so you can show your support on your special day (or any other occasion), CHSW can supply donation cards to share the news with your guests about your donation. Adding the CHSW pin also provides an ideal party favour. Find out more about our wedding favours. 

Unfortunately, your place is non-transferable. If you cannot take part, please let us know.

Participants who register are not obliged to raise sponsorship. However, if you raise over £30 you will receive a medal. Alternatively, you can make a suggested minimum donation of £30 when you register online. 

Rainbow Run is a 5k fun run event with a difference! There’s no prizes for being the first to cross the finish line, this event is all about making memories with your friends and family whilst raising money for Children's Hospice South West.  
   
Along the route you can walk, jog, run or even skip your way through paint stations where marshals will shower you with bright powder paints. Creating the most amazing, vivid colour explosion you'll ever see so when you finish you'll be well and truly rainbowed!  

For questions regarding Rainbow Run Cornwall, please email Kiley.

Once a family starts to visit our hospices, our Care Team are available to help them think about the choices they may wish to consider when their child nears the end of their life. An end of life care plan is a document that outlines you and your child’s wishes for their end of life care, including management of pain, other symptoms and provision of psychological, social, spiritual and support for the family into bereavement. 

The end of life phase begins when a judgement is made that no more treatment is possible, to ensure care helps children who are no longer receiving curative treatment to live as well as possible until they die. Including care during and around the time of death, and immediately afterwards. Enabling supportive and palliative care needs of both child and the family to be identified and met throughout the last phase of life. 

Families may wish to come to the hospice for care towards the end of their child’s life. We would always view these stays as a priority. Families may also wish to stay at home or in a hospital and then come to the hospice after their child has died. Whatever the family decides our care team can offer support, advice and practical help whether at home or in the hospice.

Not necessarily, this will depend on what your criminal record is for and the role you are applying for. We reserve the right to make a decision on a case by case basis.

You can donate through Payroll Giving:

• if you are paid by an employer
• if you have PAYE deducted from your pay, and
• if your employer has set up a Payroll Giving scheme.

Your payroll department will be able to tell you if your employer has signed up. 

Winners will be notified within 1 week of the draw date by phone first, followed by email, where their details will be verified. Once verified a cheque is sent by post. Winning ticket numbers are also published on the CHSW website.

Moonlight Memory Walk Cornwall

If you set up a dedication page, your loved ones’ names will automatically appear. 

Yes! We have specially trained volunteer speakers who give talks and assemblies about the work that we do. You can request a speaker by contacting your local community fundraising team.

Availability of speakers varies, so please do get in touch at least three weeks before your event so we can do our best to send someone along. If there’s no one available to attend we can send films about our work instead.

This isn't a race and is more about having fun than setting a personal best. Take your time and enjoy the surprises we have planned along the route. But if you must, you can time your run with your own device. There are no prizes for finishing first at this run! 

No. We gratefully receive any sponsorship our own place runners collect. No matter how small you think this amount may be, it will go a long way to help support our work.

You can make a regular gift or one-off gift to us online.  Any donations you make through our website are safe and secure. We will not sell or share your data with any other organisations for fundraising or marketing purposes unless they’re working on behalf of CHSW. Thank you for your support. 

Or you can send a cheque payable to ‘Children's Hospice South West’ to:

Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ. 

You can also call us on 01271 325 270 to donate with a credit or debit card over the phone.

Your bike will be your best friend during the 3 long days of cycling - we strongly advise that you use a road bike as they will help you go faster and will be more comfortable. When choosing which bike to use remember the terrain, you may wish to leave the carbon wheels at home! You can complete the ride on a hybrid or mountain bike but these will be slower and you must have slick road tyres and inflate them to the highest possible pressure. Electric bikes are not permitted.

The marathon starts at 9am, the half marathon starts at 10am, the 10k is at 11am and final mile at 1pm.  

Unfortunately, dogs are not permitted on-site at RAF St Mawgan and you will be asked to return home if you do bring a dog with you.  

You need to be a minimum of 18 years old at the start of the challenge, in suitable physical condition to undertake the challenge as set out in the itinerary and be fully aware of the possible risks inherent in adventure travel.

Everyone taking part is asked to have a medical form (supplied by Children’s Hospice South West) completed and signed by their doctor to confirm your suitability to take part. All participants must also have adequate personal travel insurance. 15-17 year olds may also participate in any challenge with the agreement of their parent or guardian and if accompanied by a parent or guardian on the challenge who is of legal age, (18 years of age or older). The parent or guardian will have to complete the booking form for anyone who is under 18 at the time of booking and sign the following parental responsibility form.

We welcome referrals from family members whose child has been diagnosed with a life-limiting condition, or professionals. With your families permission we will then contact your professional support team (GP, consultants, key workers etc) to gather up-to-date information about your child's current needs and likely future prognosis. To make a referral please contact us.

Once a Will has been made, it is important to keep it up to date and account for any changes in your circumstances. For example, you may now have had a child or grandchild, you may have moved home, or your financial situation may have changed. It is also advisable to reconsider the contents of your Will regularly to make sure that it still reflects your wishes.

The Raise a smile Lottery is a weekly draw so there are 52 draws per year, £52 divided by 12 months gives equal monthly payments of £4.34

Yes, of course! The route takes place on paths, which are in places narrow and uphill so you may require assistance. One named carer will be welcomed to join you to provide assistance on the night.

Moonlight Memory Walk Cornwall

Please call Little Harbour fundraising office on 01726 871 800 to discuss further. 

Moonlight Memory Walk Clevedon

Please call the Charlton Farm fundraising office on 01275 866 600 to discuss further. 

Moonlight Memory Walk Devon

Along the 3k route the terrain is on paths that are very uneven in places so assistance is advised. Please call the Little Bridge House fundraising office on 01271 325 270 to discuss further. 

If you are organising a fundraising event for Children’s Hospice South West we will include details of your event in our supporters calendar.  Email details of your event to website@chsw.org.uk.

Please read our Santas on the Run participant safety brief to ensure you are fit to take part in this event.

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

You can download a sponsor form from our fundraising tools page.

When signing up to Incredible Hike, we will keep in touch via email and invite you to Zoom meetings to support your training, fundraising and answer questions about the weekend. Your local Area Fundraiser and Event lead will be on hand to support you, as required. You will also be invited to join the Incredible Hike Facebook Group – this group is great to chat with your fellow Incredible Hikers. 

Absolutely!  Please email Hollie and we can send these out to you. Just let us know how many you require. 

Take part in our in person event at RAF St Mawgan, Cornwall on Saturday 21 June 2025. We have limited numbers at this event so register early to be covered in paint at one of the 8 paint stations along the 5k route. 

Babies, children and young people from 0 to 21 years with life-limiting or life-threatening conditions. We offer support for all the family. 

Medical care from specialist doctors, including out of hours cover, 24 hours a day, 365 days of the year.

Our services include: 

• Highly specialised clinical care
• Hospice stays and hospice days
• Emergency care
• End of life care
• Sibling support
• Counselling
• Complementary therapies
• Pre and post bereavement support for all family members
• Telephone support
• Hydrotherapy
• Physiotherapy
• Multi-sensory therapy
• Play – music and art/messy play activities

It's very easy: All you need to do is visit our volunteer opportunites page to search and register for volunteering positions.

Your first Payroll Giving contribution is made on your next pay day. However, if you are signing up towards the end of the month – after your employer’s payroll has been processed – your first contribution will be made the following pay day.

Yes, the Raise a smile Lottery and CHSW Raffle is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. View the full Terms and Conditions.

Please read our Moonlight Memory Walk participant safety brief to ensure you are fit to take part in this event and conditions of walking on the evening.

You can make a donation online, either as a single donation or a regular direct debit. 

If you don’t wish to give online, you can give a credit/debit card donation over the telephone by 01271 325 270 (Monday-Thursday 9.00am-5.00pm and Friday 9.00am-4.30pm) or please send us a cheque, made payable to Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

We no longer provide Santa suits as a part of the registration fee to reduce the impact of single-use Santa suits on the environment, with many suits ending up in landfill each year. We have reduced the entry fee to reflect this change.

We also want to give our participants the opportunity to choose whether they want to dress as Santa, a reindeer, penguin, snowman, Christmas tree, elf or create your own!

Alternatively why not wear your Christmas Pyjamas or jumpers? There will be on the day competitions for the best dressed!

There will be on the day competitions for the best dressed!

You can flag a comment by clicking the flag link to the far right of a comment. This will flag a moderator and let them know that it needs attention. Flagging a comment is only counted once per person; you won't need to do it multiple times. Generally, comments should be flagged for: spamming or attacking other commenters personally. Generally, comments should not be flagged for disagreeing with the content or disputing with other commenters.

We deliver to mainland UK and BPFO only.

If you require accommodation on Thursday night you will need to book this yourself as it is not included in the registration fee or as part of the event. 

 We prefer you not to wear headphones, this is for your safety and for other people using the route. If you choose to wear headphones, please do not wear them on any of the road sections of the races. 

Not at all, you can walk or run the 5K route as it is not about speed but more about having as much fun as possible! The race is not timed, so the more competitive Rainbow Runners amongst you should self-time for anyone desiring a personal best. 

Due to the amount of paint used at the paint stations only children aged 5 years and over can take part in this event. All children aged 16 and under must have a participating adult also register to run with them. If you have younger children, they must remain in the event village with another adult or guardian.

We offer short breaks away for the whole family, for respite and relaxation. Mums, Dads, brothers and sisters can all come and stay at our hospices.

We provide one-to-one specialist care for the child. This allows the family the chance to have a break away from the worries of caring, and to be together as a family. In this respect, what we provide is completely unlike any other care available.

Yes, we welcome volunteer expertise and ask that you complete our enquiry form with a brief description of your professional background. 

There is no minimum or maximum limit.

The purchaser's name and full address. If you buy tickets for someone else (over 18 years old), you can add their details during the process. It's useful to add a daytime phone number and email address too, as we try to contact winners by phone first, followed by email.

Moonlight Memory Walk Cornwall

If attending the event at Heligan, you'll be required to follow the guided 2k route that has been marshalled. You can choose to complete this route one or twice to complete 4k.  

Moonlight Memory Walk Clevedon

The walk is a 5k circular route, that you will need to walk to get back to the event village. However, if you do find that you are struggling with the distance, then please do talk to one of our volunteer marshals on the route, and we can sort out a shorter way back for you. 

Moonlight Memory Walk Devon

The walk is a 3k route around the Powderham Castle grounds.

Yes you can! There are two ways to do this, either by donating all of the money raised to us, or by donating proceeds or a percentage. Either way, please contact your local community fundraising team.

The British weather is notoriously unpredictable so keep an eye on the forecast and bring waterproofs. If the weather is deemed too dangerous for the event to go ahead, we'll contact you via phone and email, and will update our Santas Facebook event pages to communicate with you. 

Santas on the Run, Plym Valley Railway

Santas on the Run, North Somerset 

Santas on the Run, The Eden Project 

If you are concerned that this might happen, please let us know as soon as possible so that we can offer help and guidance. Give your local community fundraiser a call and we'll try and help you avoid this. Our fundraising ideas page and your fundraising pack will give you lots of great ideas on how to reach your target.

Yes – if you pay UK income tax and/or capital gains tax at least equal to the amount we can claim back from HMRC.  Find out more about Gift Aid.

CHSW work in partnership with third party providers to ensure the ride route will be marked, with an experienced support crew who will provide first aid and mechanical assistance across the 3 days. We would expect that you would be able to do simple bike repairs/maintenance in the event of a puncture during the event. CHSW staff will also be on hand to offer emotional support, encouragement along the way and huge cheers as you reach each hospice. 

Yes!

Unfortunately, we're unable to transfer your place and registration fees are non-refundable. 

If you're unable to attend due to extenuating circumstances, please contact Little Harbour on 01726 871 800, and upon the discretion of the fundraising manager, a refund will be made minus the deduction of a £5 admin fee. 

Please see our full terms and conditions regarding date or venue changes made by CHSW due to circumstances outside of our control. 

Group sizes range from 12 – 30 depending on the challenge. You will come across a wide mix of people on an event like this, and you are likely to make some life-long friends. All ages take part and from all backgrounds.

We offer a range of fun and innovative volunteering opportunities to all of our corporate partners.

If you would like to find out more about corporate volunteering at work we'd love to hear from you.  Drop us an email and we'll be in touch shortly.

We would like to know who our generous supporters are. It gives us the opportunity to acknowledge the important decision you have made. Letting us know also helps us to plan for the future and keep you informed about our ongoing work.

Raise a smile Lottery tickets can be purchased through the CHSW website by regular play Direct Debit payment only. One-off play tickets are available from CHSW Charity Shops. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw.

Clevedon and Cornwall

Moonlight Memory Walk Clevedon and Cornwall are open to anyone over the age of 12 years old. Event participants aged 12 to 17 years must be accompanied by a participating adult.  

Devon

Moonlight Memory Walk Devon is open to anyone over the age of 5 years old. Event participants aged 5 to 15 years must be accompanied by a participating adult.  

You cannot change the logo in any way and you must ensure that you represent CHSW correctly. Commercial organisations are not permitted to use the CHSW name or logo without our prior written consent.  Please contact your local community fundraiser in the first instance. 

Unfortunately, there are no facilities, and we cannot accept liability for anything you leave behind. Please bring only what you need. 

You can set up a team fundraising page on Virgin Money Giving following the steps on their website. We recommend that you set up an individual page which links to this team page so we can clearly identify any funds that have been raised on your behalf. 

If you set up an online fundraising page, your donors will be prompted to fill in the Gift Aid details on their individual donation.

Please encourage your sponsors to complete their last name, initial and full address on your sponsorship form if they would like their donation to be Gift Aided.

Yes, have a look at our training guides provided for advice and information on getting ready for Incredible Hike. By training hard you will be sure you’re ready for the challenge ahead!

Of course! Please call your local hospice and your local area fundraiser will support you.  

Little Bridge House - 01271 325 270  

Little Harbour - 01726 871 800  

Charlton Farm -  01275 866 600  

Yes- you can bring friends and family to watch you from the event village. Please issue them with the pass that will be enclosed in your postal fundraising pack!

Children’s palliative care is an active and total approach to care, from the point of diagnosis or recognition, throughout the child’s life, death and beyond. It embraces physical, emotional, social and spiritual elements and focuses on the enhancement of quality of life for the baby, child or young person and support for the family. It includes the management of symptoms, provision of short breaks and care through death and bereavement. (Definition: Together for Short Lives)

Yes, for some roles. We have a responsibility to protect the babies, children and young people we work with, so we will carry out a DBS (formerly CRB) or disclosure check where needed. This can sometimes take up to a month, but is not a difficult process and you will be given help to complete the forms if necessary.