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The paint is 100% natural and water-soluble and will not cause any damage to the environment. However, we still put in a clean-up team to remove the paint on the ground after the event.

No problem.  Please contact your event fundraiser.

Rainbow Run is not a race and therefore everyone gets a medal as they cross the finish line!

Long-term donations enable us to plan for the future and ensure money is available where it is needed most, so we can be there for as many families as possible.

Regular gifts mean a consistent, predictable income so we can plan and budget better, making us more efficient. It’s also more cost effective. More of your money goes to our work as they generate less administration and carry cheaper bank charges.

There are benefits for you too. A regular gift is a hassle-free way to donate, while knowing that you are helping us make the most of short and precious lives.

Make a donation.

Please email our enquiries team or phone us on 01271 325 270 with your name and address and we will remove you from our mailing list.

You can also register your details with the Telephone Preference Service (TPS) or the Mail Preference Service (MPS). You can find out more about these services on our Privacy policy page.

Your accommodation for Thursday night is not included in the registration fee.

For questions regarding Rainbow Run Cornwall, please email Kiley.

Then, unfortunately, you are not able to make a Gift Aid declaration. If you want us to make a note of this on your records, please let us know by contacting us in one of the following ways:

Email: enquiries@chsw.org.uk
Telephone: 01271 325 270 (Monday to Thursday, 9.00am to 5.00pm, Friday, 9.00am to 4.30pm)
Write to us at: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

Unfortunately, some emails can end up in your junk box - please check this first. 

If you still have not received either your confirmation email or welcome information email, please contact our event fundraisers:  

If you sign up over the weekend, please note you won't receive your welcome information email until the Monday morning.  

Yes!  There are several pricing options available on the Skydive Buzz website so if you self-fund your jump, all sponsorship raised would go to CHSW.

You can download a sponsor form from our fundraising tools page.

We will provide you with a kit list when you sign up.

South West Splash is our brand-new fundraising event where you come up with a water-based challenge or fun activity.

You could swim every day for a month, or your child could swim a length of the pool. You could learn to surf until you drop, or kayak a marathon. Your child could learn to dive or simply handstand in the pool. Whatever the challenge, it doesn’t matter! There is nothing too small or too big, so get those swimming costumes, shorts or wet suits on and make a huge difference.

We offer a range of fun and innovative volunteering opportunities to all of our corporate partners.

If you would like to find out more about corporate volunteering at work we'd love to hear from you.  Drop us an email and we'll be in touch shortly.

Absolutely!  Please email Kate and we can send these out to you. Just let us know how many you require.

Own place refers to a runner obtaining their own place in an event (eg. purchasing your race place directly with the race organisers). And of course we would love you to use your place to run for CHSW.

Read the CHSW Raffle full terms and conditions. The purpose of which are to ensure you are informed about the terms and conditions of entering the CHSW Raffle, and to promote social responsibility in gambling

A corporate partnership with CHSW will bring invaluable benefits to your business and your employees. There are lots of ways to support our vital work with life-limited children and their families.

Yes, have a look at our training guides provided for advice and information on getting ready for Incredible Hike. By training hard you will be sure you’re ready for the challenge ahead!

Taxation rules change frequently.  Your solicitor can provide Will tax-planning advice or arrange for the services of an accountant or tax adviser. A Will can allow you to take tax into account and maximise how much you leave to others. For example there is currently no inheritance tax payable on a gift left to charity in your will and if you leave 10% of your estate to charity, your IHT liability reduces from 40% to 36%.

Moonlight Memory Walk Cornwall

If attending the event at Heligan, you'll be required to follow the guided 2k route that has been marshalled. You can choose to complete this route one or twice to complete 4k.  

Moonlight Memory Walk Clevedon

The walk is a 5k circular route, that you will need to walk to get back to the event village. However, if you do find that you are struggling with the distance, then please do talk to one of our volunteer marshals on the route, and we can sort out a shorter way back for you. 

Moonlight Memory Walk Devon

The walk is a 3k route around the Powderham Castle grounds.

  

The race pack containing your race number will be sent by the event organisers. Please visit the FAQs section on the event organiser’s website for more details. We'll send a separate race pack containing your CHSW running vest, if you have given us your size. 

The Raise a smile Lottery is a weekly draw so there are 52 draws per year, £52 divided by 12 months gives equal monthly payments of £4.34

In the unlikely event that CHSW has to cancel the event, all participants will be contacted about a registration fee refund and any sponsorship money received by CHSW can be refunded on the request of the sponsor. 

Consideration will be given to short term work experience placements at your local CHSW shop but levels of work cannot always be guaranteed. If you are interested in arranging a placement or having a placement yourself please complete the enquiry form on our contact us page.

Eden Project

We will be sending out your runner number, fundraising pack, sponsor form and coin collection card from mid October onwards. You are welcome to download any of these fundraising tools prior to this by visiting the 'how to fundraise' tab on the Santas on the Run Eden webpage.

Charlton Farm

We'll be sending your fundraising pack and runner number out in the post at the beginning of November. Your fundraising pack will also be available to download, and includes a sponsor form, coin collection card and gingerbread house collection box. You can download this by visiting the 'how to fundraise' tab on the Santas on the Run North Somerset webpage.  

You can wear whatever you like! Regular running shorts and vest, a tutu or even fancy dress outfits.

You'll be able to purchase a white Children’s Hospice South West t-shirt for £5 when you register on the day along with fancy dress and sunglasses available to buy from the merchandise stand. 

The coloured foam may stain your clothing, so bring something you don’t mind getting stained so we do recommend to wear old clothes and trainers! 

You'll also want to wear something that will help protect your eyes while running through the bubble stations and paint stations. Sunglasses will be available to purchase for just £2.

If you’re bringing kids with you, consider bringing some little swim goggles for them since the bubbles will probably be taller than they are! 

This event is aimed at runners of all speeds and levels, so we don’t want to encourage this to be a walking event. The marathon route needs be completed by the cut off time of 7 hours, the half marathon cut off is 6 hours. If during the race, you foresee a problem and believe you will not too able to complete in time, you will need to tell the nearest marshal who will assist you.  

Worldpay will not accept any postcodes that do not contain a space. Please enter a space in the correct place in your postcode.

You have the right to cancel this contract within 14 days without giving any reason. This cancellation period will expire 14 days after the day on which you (or the person you nominate) received the goods, or received the final item from an order for several items. To exercise your right to cancel you must inform us in a clear statement sent by post or email to the address below.

Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

If you cancel this contract, we will refund all payments received from you, including the costs of standard delivery only. We may make a deduction for the loss in value of the goods, if the loss is the result of unnecessary handling by you.

We will make the refund as soon as possible, and no later than 14 days from the day you return any goods, or provide evidence of return. We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will make the refund using the same means of payment that you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Returned goods should be in perfect condition to obtain the full refund and we ask that you arrange and pay for return postage (unless the goods are faulty). If goods are faulty you can request a replacement instead of a refund. 

Charitable donations made with an order cannot be refunded.

We provide emergency care for many families, and this can be for a number of reasons. It may be that the child is very poorly and the family would like the support that the hospice provides, both physically and emotionally.

An emergency may not necessarily be with the sick child. A parent maybe ill, recovering from an operation, or attending a family funeral for example, and may need additional assistance with their child during this time.

Yes, but only a small one. Your employer will use a Payroll Giving Agent (like a charity bank) to distribute the donations that you and your colleagues make. The Payroll Giving Agents are charities that need to make a small charge to cover their operating costs. Some employers pay this fee on your behalf so we receive your full donation.

If your employer doesn’t pay the fee, the Payroll Giving Agent will deduct it from your donation before passing it on to us. This will be between 2% and 4%. This compares favourably against the admin costs of claiming Gift Aid on a Direct Debit donation.

All participants must be aged 18 or over, unless they are accompanied by a parent or legal guardian (a minimum age of 14 then applies). A teacher or youth leader acting in loco parentis is not adequate. The parent or legal guardian must complete a Parental Consent Form prior to the event and will need to remain within sight and earshot of the minor – this will normally mean that they need to be with the minor whilst they prepare and accompany their child as is reasonably practicable during their participation.

We recommend an upper age limit of 70 years for participation, and for any individuals to consult their Doctor if they have an concerns about their health or ability. 

No problem.  Please contact your event fundraiser.

Rainbow Run is not a race and therefore everyone gets a medal as they cross the finish line!

Yes, setting up a gift online is also completely safe. Any personal information you enter onto our online Direct Debit pages (including, name, address and bank account details) is encrypted before being sent to us.

Your information is saved in a secure environment using industry standard practices. You are then covered by the Direct Debit guarantee. We will write to you to confirm the details of your gift, and give you at least 21 days before taking the first payment. You can amend or cancel at any time.

Yes you need to have a Discus account and in order to leave a comment you will be required to login. You can login using your social media or Disqus accounts.

Unfortunately, your place is non-transferable. If you cannot now take part please let us know.

For questions regarding Rainbow Run Cornwall, please email Kiley.

Then, unfortunately, you are not able to make a Gift Aid declaration. If you want us to make a note of this on your records, please let us know by contacting us in one of the following ways:

Email: enquiries@chsw.org.uk
Telephone: 01271 325 270 (Monday to Thursday, 9.00am to 5.00pm, Friday, 9.00am to 4.30pm)
Write to us at: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

No. Rainbow Run is all about having fun. you can run, walk, jog or skip - there are no prizes for being first across the finish line.  

Yes, you can reserve a DVD of your jump for £140; photographs for £140; or a DVD and photograph package for £185.

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Children’s Hospice South West works with an excellent (ATOL protected) tour operators called Charity Challenge, Action for Charity, Dream Challenges, Discover Adventure and Action Challenge all based in the UK.  

These tour operators arrange the details of your trip and use a local ground agent to arrange accommodation, meals, transfers etc. The trips are well organised and you will be well looked after, so all you have to concentrate on is the challenge ahead.

Unfortunately, some of our emails can end up in your junk inbox- please check this first. If you still have not received either your confirmation email please email Hollie and she will check if your registration was successful. If you sign up over a weekend, please note you will not receive your fundraising pack email until the next working day. 

Our team of dedicated volunteers help run our charity shops across the South West, both behind the scenes and on the shop floor. Our retail roles consist of:

  • Welcoming customers to the shop, advising and helping them
  • Promoting Gift Aid
  • Supporting other volunteers
  • Serving customers at the till
  • Dealing with stock donations
  • Stock preparation, sorting, steaming and pricing
  • Replenishment of stock on the shop floor
  • Visual merchandising - creating windows and displays
  • Administrative tasks such as stocktaking
  • Van drivers' mate - on the road helping our van drivers
  • Researching items for ebay

Of course! Please just call your local hospice, and we will send a message to your local area fundraiser who make get back to you to help you!  

Little Bridge House - 01271 325 270 

Little Harbour - 01726 871 800 

Charlton Farm 01275 866 600 

Own place refers to a runner obtaining their own place in an event (eg. purchasing your race place directly with the race organisers). And of course we would love you to use your place to run for CHSW.

If you would like to check your tickets, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form.

To claim Gift Aid on your fundraising, we must have the first name or initials, last name, full home address and postcode of each individual donor/sponsor. So please encourage them to tick the Gift Aid box on your sponsorship form when they sponsor you. Without these details we legally can't claim Gift Aid - so be strict with your supporters!

We ask every Incredible Hiker to commit to raising the suggested minimum sponsorship of £1,000. Your registration fee covers the cost of your event support, hotel stays, food and Team Hike apparel.

Once a Will has been made, it is important to keep it up to date and account for any changes in your circumstances. For example, you may now have had a child or grandchild, you may have moved home, or your financial situation may have changed. It is also advisable to reconsider the contents of your Will regularly to make sure that it still reflects your wishes.

Moonlight Memory Walk Cornwall

Our in person event at The Lost Gardens of Heligan will take place in the dark, however we'll marshal the route for your safety. We recommend you bring a torch and mobile phone. We will be lighting the paths with candles bags in special areas around the route and some areas will be lit with Heligan’s beautiful lighting.

Moonlight Memory Walk Clevedon 

The event will take place in the dark, however we'll marshal the route for your safety and there are street lights on the route. We recommend you bring a torch and mobile phone.  

Moonlight Memory Walk Devon

The walk will take place in the dark, however we'll marshal the route for your safety. We recommend you bring a torch and mobile phone but much of the route will be lit with Powderham Castle's beautiful lighting. 

The race pack containing your race number will be sent by the event organisers. Please visit the FAQs section on the event organiser’s website for more details. We'll send a separate race pack containing your CHSW running vest, if you have given us your size. 

Raise a smile Lottery tickets can be purchased through the CHSW website by regular play Direct Debit or by debit card payment only. One-off play tickets are available from CHSW Charity Shops. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw.

Unfortunately, if the back marshal has already left you will be unable to take part in the walk for health and safety reasons. 

Moonlight Memory Walk Cornwall

Please ensure you arrive by 6:15pm at the very latest to sign in and collect your T-shirt. 

Moonlight Memory Walk Clevedon

Please ensure you arrive by 7.30pm at the very latest.

Yes. Many of our volunteers work full time. We aim to provide flexible roles which can be carried out around your other commitments, be they work, family or leisure.

Of course!

Please call the following numbers to get you up and running: 

We'd suggest a change of clothes and shoes as well as a towel so you can dry down after the event but it does depend how much time you spend in the foam. 

Please note there is no bag drop facility at the event so please ensure you can store this in your car, or bring along a cheer squad who can look after them for you. 

To change your marathon entry type please call 01271 325 270 before Friday 15 September. 

For those changing from the half marathon to the full, there will be an admin fee of £5, payment to be made over the phone.  

We cannot accept any transfers after Friday 15 September. 

 

It is not usually commercially viable for most shop teams to collect donations from your home. However, collections can sometimes be arranged locally, so it's worth asking your local shop (contact details can be found on our Shopfinder). Our furniture shops (which you can also find through our Shopfinder) sometimes offer a local collection service.

Once a family starts to visit our hospices, our care team are available to help them think about the choices they may wish to consider when their child nears the end of their life. An end of life care plan is a document that outlines you and your child’s wishes for their end of life care, including management of pain, other symptoms and provision of psychological, social, spiritual and support for the family into bereavement. 

The end of life phase begins when a judgement is made that no more treatment is possible, to ensure care helps children who are no longer receiving curative treatment to live as well as possible until they die. Including care during and around the time of death, and immediately afterwards. Enabling supportive and palliative care needs of both child and the family to be identified and met throughout the last phase of life. 

Families may wish to come to the hospice for care towards the end of their child’s life. We would always view these stays as a priority. Families may also wish to stay at home or in a hospital and then come to the hospice after their child has died. Whatever the family decides our care team can offer support, advice and practical help whether at home or in the hospice.

Your donation is very important to us and we will write to thank you on an annual basis if you have chosen for us to contact you. We may also send you updates on our work if you have indicated that you are happy to receive these. You will know the deduction has started as it will appear on your payslip.

Each participant will have to wear a wetsuit and will need to bring suitable swimwear to wear underneath. Appropriate footwear, trainers or walking boots are best, no heels, flip flops  or sandals. You will need a towel, warm clothes and water proofs for after your abseil. Long hair should be tied back and you should remove any dangly earrings/necklaces etc. Glass retainers should be worn if there is any risk of them falling off.  Any medication that you need, food and water and a camera for taking photos!

Unfortunately, there will be no facilities of this nature at RAF St Mawgan so please arrive with limited personal belongings or leave them with friends/family who are coming to watch. CHSW cannot accept responsibility for any belongings left unattended. 

No! Anyone of any age can be registered, even the dog!

 

Cheques should be made payable to Children's Hospice South West and sent to us at:

Children's Hospice South West
Little Bridge House
Redlands Road
Fremington
Barnstaple
Devon
EX31 2PZ

Please note we do not recommend sending cash through the post.

You can login using your Facebook, Twitter, or Google account by selecting the desired login option under the Login menu or by clicking the corresponding icon. Please note that a pop-up window will appear when attempting to login. If you have a pop-up blocker activated in your browser you will need to allow pop-ups in order to login.

 A decision will be made each day if conditions are deemed unsafe to cycle. This will consider wind, torrential rain, thunder and a temperature above 28C or any condition that it is considered dangerous to continue - then we may decide to abandon the event for that day. But a little rain won’t stop us! 

Participants who register are not obliged to raise sponsorship, however this will not qualify you to receive one of our Rainbow Run medals. Alternatively, you can make a donation of the suggested sponsorship of £20 if you would like your medal to be sent through. Please make your donation via our online donation page marking it as your Rainbow Run donation.  

 

You may still pay tax on a private pension plan or a savings account, or pay Capital Gains Tax if you sell property or shares. If this is the case, please tick the Gift Aid declaration.

Have a look at our training page for advice and information on getting ready for the Ride for Precious Lives. By training hard you will be sure you’re ready for the challenge ahead! 

The minimum age is 16 years and there is no upper age limit.  If you are aged under 18 you must obtain parental consent using BPA form 106.

All participants should carefully read the declaration of fitness form 115A.  It may be necessary to consult your GP and ask them to sign and stamp form 115B.

The standard upper weight limit is 15 stone / 95 kilos fully clothed.  Please call Skydive Buzz if you are between 15 and 18 stone.

All forms can be downloaded from the Skydive Buzz website.

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Yes. The tour operators and ground agents are very experienced in organising challenges such as these and you will be accompanied by a tour leader, a doctor as well as English-speaking local guides and porters who are all there to ensure your safety and enjoyment of the trip. The routes we take are well established and known well by our guides. The tour operators will be aware of any rising political, health or safety issues affecting the countries our supporters visit.

Absolutely!  Please email Hollie and we can send these out to you. Just let us know how many you require. 

We rely on the support of volunteers across all departments. From covering reception to serving refreshments in our hospices and helping in our shops, our volunteers enable us to raise funds and deliver our services. You can find available opportunities on our volunteering opportunities page.

Opportunities include:

  • administration
  • shops
  • catering/housekeeping
  • complementary therapies
  • creative art activities
  • driving
  • events and fundraising
  • flower arranging and gardening
  • maintenance/decorating
  • public speaking/ambassador
  • reception
  • telephone support

You can decide to compete your hike anywhere! You can complete it around your own home or whilst out on your daily exercise or a devised special route.

No. Only fill out the own place running form if you have already purchased a place from the event organisers.

If you would like to check your tickets, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form.

Gift Aid is a government scheme that allows charities to reclaim the tax on your donations. This means that every £10 donation you give under the Gift Aid scheme is worth £12.50 to CHSW - at no extra cost to you.  

All rooms are twin/triple share. If you would like to share a room with someone you know, you can enter their name on the registration form. If you don’t indicate your preferred buddy, we will allocate your room with another member of ‘Team Hike’. Women and men who are unknown to each other will not be placed in the same room. 

We would like to know who our generous supporters are. It gives us the opportunity to acknowledge the important decision you have made. Letting us know also helps us to plan for the future and keep you informed about our ongoing work.

Any money you raise on an online giving platform is automatically transferred to CHSW after the event.

Unfortunately, we're only a small team and can't get to every event our supporters take part in. If we're attending the event, we'll let you know where we'll be on the day, six weeks before event day. Your friends and family are welcome to join us! 

The Raise a smile Lottery is a weekly lottery which helps to raise funds for Children's Hospice South West to provide hospice care and support for children and young people living with life-limiting conditions and their families.

It's one of the simplest ways of supporting CHSW regularly and each ticket gives you the chance of winning 1 of 15 prizes including the Bonus Rollover. Weekly draws normally takes place every Friday.

Please read our Moonlight Memory Walk participant safety brief to ensure you are fit to take part in this event and conditions of walking on the evening.

No, but the more relevant experience and qualifications, and perhaps most importantly, enthusiasm you have the better.

Of course!

Please call the following numbers to get you up and running: 

We love dogs but we can't allow any animals on the course. They will be however allowed in the event village if kept on a close lead. 

Yes, for the full marathon the cut off time is 7 hours, and the cut off time for half marathon is 6 hours. 

 

Yes we can. Every time we sell something belonging to you, we can raise 25% more from the government through Gift Aid - at no cost to you.

Find out more about Gift Aid.

We offer short breaks away for the whole family, for respite and relaxation. Mums, Dads, brothers and sisters can all come and stay at our hospices.

We provide one-to-one specialist care for the sick child. This allows the family the chance to have a break away from the worries of caring, and to be together as a family. In this respect, what we provide is completely unlike any other care available.

If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation. You will receive tax relief at the highest rate of tax you pay; so each pound you give, will only cost you 60p.

We would love you to and it may help you raise even more money! But make sure that it wouldn’t hinder the fitting of your harness and is big enough to go over a wetsuit – please get in touch before hand so we can make sure it’s suitable.  If you do come in fancy dress, please do bring a spare change of clothes, just in case your costume isn't suitable. 

Take part in our in person event at RAF St Mawgan, Cornwall on Saturday 15 June 2024.We have limited numbers at each event so register early to be covered in paint at one of the 7 paint stations along the 5k route.   

Rainbow Run is a fundraising event for Children's Hospice South West and your registration fee helps cover the cost of the event. We are therefore asking all participants to pledge to raise a suggested £25 which would fund vital care at our hospices. Visit the fundraising tab for colourful ideas to raise as much as possible and set up a Just Giving Page. Alternatively, you can donate via our online donation page in lieu of Rainbow Run sponsorship.  

 

CHSW is unable to support individuals requiring visas to volunteer in the UK as we do not have a sponsorship licence.

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Absolutely - we will support people taking on all kinds of challenges, and can provide fundraising support and a member of the overseas challenge events team dedicated to looking after you.