FAQ

Yes, for some roles. We have a responsibility to protect the babies, children and young people we work with, so we will carry out a DBS (formerly CRB) or disclosure check where needed. This can sometimes take up to a month, but is not a difficult process and you will be given help to complete the forms if necessary.

Payroll Giving is taken straight from your gross (pre-tax) pay so there is no need for us to claim any tax back through Gift Aid, which saves us additional admin costs. If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation.

If you have any concerns, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form. All complaints and disputes will be dealt with in accordance with the Complaints Policy.

We ask all participants to aim to raise £60. The money raised from Moonlight Memory Walk will help support more than 500 families currently being cared for at our 3 hospices.

Moonlight Memory Walk Cornwall

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Clevedon

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Devon

Set up your JustGiving

Add a dedication

You can download a sponsor form from our fundraising tools page.

If you're taking part with colleagues from your workplace, please sign up using the online registration form and include your company name within the group. You will need to sign up each member of your work colleagues individually for health and safety reasons if taking part in one of our physical events.   

You can download a sponsor form from our fundraising tools page.

You have the right to cancel this contract within 14 days without giving any reason. This cancellation period will expire 14 days after the day on which you (or the person you nominate) received the goods, or received the final item from an order for several items. To exercise your right to cancel you must inform us in a clear statement sent by post or email to the address below.

Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

If you cancel this contract, we will refund all payments received from you, including the costs of standard delivery only. We may make a deduction for the loss in value of the goods, if the loss is the result of unnecessary handling by you.

We will make the refund as soon as possible, and no later than 14 days from the day you return any goods, or provide evidence of return. We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will make the refund using the same means of payment that you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Returned goods should be in perfect condition to obtain the full refund and we ask that you arrange and pay for return postage (unless the goods are faulty). If goods are faulty you can request a replacement instead of a refund. 

Charitable donations made with an order cannot be refunded.

The ride is designed to offer a challenge to cyclists of all abilities. You will need a good level of fitness in time for the event, each day you will cycle between 60 to 90 miles incorporating several hills. As long as you start training early enough, even new cyclists can take part. Our training plan offers you some ideas to be event ready. You can also download the route and incorporate some of the local sections in your training plan.

This event is aimed at runners of all speeds and levels, so we don’t want to encourage this to be a walking event. The marathon route needs be completed by the cut off time of 7 hours, and the half marathon cut off is 6 hours. If during the race, you foresee a problem and believe you will not be able to complete in time, you will need to tell the nearest marshal who will assist you.

Please bring your running number, which will have been posted to you with your fundraising pack. You will need to bring safety pins to attach your number to your front ready for the start of the race. If you have lost your number please come to the Information Tent where we can issue you with another. We recommend you to bring a change of clothes, sunglasses, sheets for your car and a water bottle which you can refill for free on the day. Feel free to also bring a picnic with snacks, but there will be food vendors in the event village. Don't forget to bring cash to be able to play games in the event village. 

Absolutely - we will support people taking on all kinds of challenges, and can provide fundraising support and a member of the overseas challenge events team dedicated to looking after you. 

Families are advised on how and when they are able to book hospice stays. In addition to planned short break nights, emergency stays can be arranged. These are organised on an “as needed” basis.

The way families use their respite stays is determined to suit their personal circumstances, we aim to be as flexible as possible in responding to needs. Some families prefer long visits while others might choose a weekend every few months. We hope each family would feel free to discuss their individual needs with us.

Our volunteering opportunities don't require a formal interview. We will ask you to complete a volunteer registration form to find out more about you. An informal meet and greet session will then be arranged. This gives us an opportunity to tell you more about our work and role, and to learn about your interests and skills.

You can stop or change your donation at any time by informing your payroll department. If you're stopping your donation, it would be great if you could let us know too. 

If you change employer, you will need to check whether your new employer runs a Payroll Giving scheme.

CHSW Raffle prizes are 1st £2,500, 2nd £500, 3rd 10 x £50 

Unfortunately, you cannot turn up on the evening if you have only added a dedication. 

For health and safety reasons, only registrants who have been sent their walker number and registered for one of our limited spaces will be able to join us on the evening. If you've decided you would now like to join the in-person event, please register with the relevant ticket on our website.   

Moonlight Memory Walk events

Own place refers to a runner obtaining their own place in an event (eg. purchasing your race place directly with the race organisers). And of course we would love you to use your place to run for CHSW.

No problem.  Please contact your event fundraiser.

• Eden Project and Plym Valley Railway registrations: email Kiley
• Charlton Farm, North Somerset registrations: email Hollie 

We ask that you pay in your full fundraising amount within one month of your event.

Please let us know if you are not going to be able to pay in your money on time for any reason.

Yes, you can.  You can do this by donating online and entering the name of the person you’re giving in memory of in the ‘reason for donation’ field.

Or you can send a cheque payable to 'Children's Hospice South West' with a covering letter telling us who you're donating in honour of. 

We have limited capacity on single supplement rooms and this option is only available to the first 15 riders who pay the single supplement of £50. If part of a Team we will prioritise you share with another member within your group or alternatively you will share with another participant. Woman and men who are unknown to each other will not be placed in the same room. 

Unfortunately, the route is not wheelchair accessible.  

Yes! We allocate any children a different colour so our paint throwers know to adapt their paint throwing style to suit a younger audience, to make it safe and fun for everyone. On the day, please start in the coloured group matching the colour of your youngest team member.

Required fitness levels depend on the trip you are taking part in and your current level of fitness. These trips are not targeted at experienced trekkers, so we will have people of all abilities on the event. We do advise that everyone should train for the event, as the fitter you are, the more you will enjoy yourself. We also advise people to go at their own pace on the event – it is not a race, and the idea is to enjoy yourself.

Our team of dedicated volunteers help run our charity shops across the South West, both behind the scenes and on the shop floor. Our retail roles consist of:

• Welcoming customers to the shop, advising and helping them
• Promoting Gift Aid
• Supporting other volunteers
• Serving customers at the till
• Dealing with stock donations
• Stock preparation, sorting, steaming and pricing
• Replenishment of stock on the shop floor
• Visual merchandising - creating windows and displays
• Administrative tasks such as stocktaking
• Van drivers' mate - on the road helping our van drivers
• Researching items for ebay

Writing a will is not as expensive as you might think. Solicitors can provide estimates on request, but the cost will depend on how complex your affairs are.

CHSW offer a Free Will Writing service to our supporters. Please visit our Free Will Writing service page to find out more.

Only persons aged 18 years or over and resident in Great Britain are eligible to play the Raise a smile Lottery including CHSW Staff and their families. However, CHSW staff who are directly involved with running the CHSW Raffle and CHSW Directors are not eligible to play.

Moonlight Memory Walk Cornwall

Registrants attending the event at The Lost Gardens of Heligan will pay a registration fee which includes your free entry into the venue on the night, T shirt, pasty, goody bag and commemorative medal. It also includes the postal mailing of your memory pack that contains your, candle bag, "I am walking for..." back sign and walker number. You are also invited to add photos and messages to our online dedication page for free. 

Moonlight Memory Walk Clevedon

Registrants attending the event at Clevedon will pay a registration fee which includes your Moonlight Memory Walk T shirt, refreshments and commemorative medal. It also includes the postal mailing of your memory pack that contains your candle bag, "I am walking for..." back sign and walker number, and your medal on the evening. You are also invited to add photos and messages to our online dedication page for free. 

Moonlight Memory Walk Devon

Participants attending the event at Powderham Castle will pay a registration fee which includes your event entry, Moonlight Memory Walk T-shirt and refreshments. It also includes the postal mailing of your memory pack that contains "I am walking in memory of..." back sign. You are also invited to add photos and messages to our online dedication page for free. 

Once you have registered for an event, we'll send you a fundraising pack with lots of tips and advice on fundraising.  In the run up to your event we will also send you useful e-newsletters about what to expect, as well as training and fundraising advice.  If you need any further help you can always contact our events team who will be happy to help.

Our Santa on the Run event is open to all ages. Children aged 2 years and under are free to take part. Children under 16 years must be accompanied by a participating adult.

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Unfortunately it is inevitable that, with so many cyclists, some people will get injured in training for a race. What happens next depends on how you got your place and what race you are doing.

If you are using your 'own place' to run for CHSW (i.e. you obtained it directly from the organisers of that race) you simply need to let them know you can no longer take part. They will decide whether you can defer your place to the following year. We'd also appreciate it if you could let us know so we know how many runners to expect on the day.

If you have a guaranteed charity place, which you obtained by paying a registration fee with CHSW, then you must let us know as soon as possible if you are unable to take part in your event. We cannot automatically defer your place to next year's event, and all registration fees are non-refundable. 

A full kit list and advice on what else you should bring is provided in your event information.

Yes please. We would like you to let us know that you (and any members of your school or swimming group) are taking part so we know how many of you wonderful people are supporting CHSW, ensure you receive information relative to the event and support with your fundraising. 

Yes- we ask you register yourself and the members of your group who are taking part as we are limiting places at the event venues. Only children aged 5 and over can take part in this event. We are not accepting on-the-day sign-ups. Register early for a discount on our full-price tickets.

Life-limiting conditions are those for which there is no reasonable hope of cure and from which children will die. Some of these conditions cause slow deterioration over time rendering the child increasingly dependent on parents and carers.

Life-threatening conditions are those for which curative treatment may be feasible but can fail, such as cancer. 

(Definition: Together for Short Lives)

Yes you can. If you think your disability might make it difficult for you to volunteer, please call us on 01271 325 270 and have a chat with our HR team about your needs. We can advise on which of our opportunities are accessible to you.

Yes. All you have to do to stop or change your donation is to directly notify your payroll department.

GambleAware is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit GambleAware or telephone 0808 8020 133 (local call rate from the UK).

Moonlight Memory Walk Cornwall

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Cornwall dedication page. 

Moonlight Memory Walk Clevedon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Clevedon dedication page.

Moonlight Memory Walk Devon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Devon dedication page.

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Eden Project

Only those people who have paid to enter will be able to access the event village in The Gallery and take part in the event. Spectators will be able to pay entry into Eden and spectate from along the route. 

Plym Valley Railway

Only those who have paid to enter will be able to access the event village and train at Plym Valley Railway. Spectators will be able to cheer you off at the start line at Plymbridge only. 

Charlton Farm

As parking is limited at Charlton Farm, we only have parking available for those taking part in the event. If you can fit in a participants car though, we’d love for you to come along and cheer them on! 

Please note, if your child is taking part with an another adult, you will not be able to accompany them in the event villages at either location without registering. 

We won't be accepting on the day sign ups this year due to limiting capacity for each wave time.  This is also to ensure we can carefully manage everyone’s safety. 

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Yes we can. Every time we sell something belonging to you, we can raise 25% more from the government through Gift Aid - at no cost to you.

Find out more about Gift Aid.

Your accommodation for Thursday night is not included in the registration fee.

To change your marathon entry type please call 01271 325 270 before Wednesday 23 September. 

For those changing races, there will be an admin fee of £5, payment to be made over the phone.  

We cannot accept any transfers after Wednesday 23 September. 

Unfortunately, your place is non-transferable and non-refundable. If you cannot now take part please let us know.

Every participant in a Children’s Hospice South West Challenge Event, no matter what the event is, will receive:

• Fundraising and training advice
• Regular contact from the Challenge Events team
• The opportunity to visit a Children’s Hospice South West hospice
• Children’s Hospice South West vest or T-shirt. 

For more information on the support available from Children’s Hospice South West, have a look at our fundraising page.

CHSW operates a Sibling Service at each hospice, providing dedicated support and care to the brothers and sisters of babies, children and young people living with life-limiting conditions. 

During family stays, the siblings can spend as much or as little time as needed with a devoted Sibling Team. Contact is maintained with the siblings during their time at the hospice, between visits with newsletters, emails and days out and after their brother or sister’s death, for as long as they need.

Consideration will be given to short term work experience placements at your local CHSW shop but levels of work cannot always be guaranteed. If you are interested in arranging a placement or having a placement yourself please complete the enquiry form on our contact us page.

If you have any concerns, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form. All complaints and disputes will be dealt with in accordance with the Complaints Policy.

Tickets can be purchased online. Each raffle ticket costs £1 and there is a minimum purchase of 5 tickets and a maximum purchase of 200 tickets. Payment is by debit card only.

Cornwall

Only registered participants can gain entry to the venue on the night and therefore only those with a walker number will be given access. 

No. Only fill out the own place running form if you have already purchased a place from the event organisers.

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

Please contact us thorugh our comments and complaints form.

You should have received an email confirmation when you registered. If you haven’t received this, please email our events team or contact your local community fundraiser as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes automated emails may filter into this mail box.

Gift Aid only applies to personal donations, so your company donation will not be eligible. For a charity to benefit from the tax on a company donation, the donation should be paid gross (without deducting Income Tax). The company can then claim tax relief when calculating its profits for Corporation Tax. For further information, please contact your Tax Office or accountants

Have a look at our training guides for advice and information on getting ready for the Ride for Precious Lives. By training hard you will be sure you’re ready for the challenge ahead! 

No, wheeled devices are not accepted, including pushchairs and baby joggers.

We suggest all Rainbow Runners wear sunglasses to prevent paint drifting into your eyes. It is the adult's responsibility to ensure children in their group wear sunglasses during the event.

We will have sunglasses for sale on the day for £2.

If you have not done any exercise for some time we recommend you visit your doctor before starting your training. Our tour operators provide training guidelines when you sign up.

We rely on the support of volunteers across all departments. From covering reception to serving refreshments in our hospices and helping in our shops, our volunteers enable us to raise funds and deliver our services. You can find available opportunities on our volunteering opportunities page.

Opportunities include:

• administration
• shops
• catering/housekeeping
• complementary therapies
• creative art activities
• driving
• events and fundraising
• flower arranging and gardening
• maintenance/decorating
• public speaking/ambassador
• reception
• telephone support

Of course you can. Your Will is your document and you can include, exclude, add or remove whoever you wish. If you change your mind or if your personal circumstances change, you are free to change your Will as many times as you wish. You don’t need to let us know either; it is entirely your choice.

The Raise a smile Lottery uses lottery software licenced and regulated by the gambling commission. Players receive a unique randomly selected draw number(s) created by this software.

All lottery numbers paid in advance are entered into a computerised randomly selected weekly draw which normally takes place every Friday. Once a number is drawn it is removed from the draw therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of prize value.

If attending our Cornwall or Clevedon events, you need to remember to bring your walker number and “I am walking in memory of…” sign along with your decorated candle bag to hand in to our memory team.

If you are attending our Devon event, you will collect your candle bag and walker number on the night.

We also recommend you bring a torch and mobile phone. 

A corporate partnership with CHSW will bring invaluable benefits to your business and your employees. There are lots of ways to support our vital work with life-limited babies, children, young people and their families.

Santas on the Run North Somerset

Santas on the Run Eden Project

There is parking in the main car park so please leave enough time to walk down to The Gallery ahead of your wave time. Please car share where possible to reduce congestion and allow enough time to get from the car park to the event village in the venue.

Santas on the Run Plym Valley Railway

There is no parking available at Plym Valley Railway. However, there is public parking across from the entrance at Coypool Carpark, PL7 4TB.  

Spectators are welcome to watch at the race start line at Plymbridge and there is free parking at the National Trust car pak here. 

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Unfortunately, we are not able to claim Gift Aid on any purchase you make from us. However, if you are a UK taxpayer, we can, with your permission, claim Gift Aid on any donation you make to us, or have made to us in the past four years. Please remember to tick the Gift Aid box when you make a donation to us.

You can create a Just Giving page, personalise it with a photo and share it with friends and family by message, email or on social media. They can donate quickly and securely online. You can also download a sponsor form so you can do it the old fashioned way if you prefer!

As registration is free we will be sending a medal to each individual who raises the suggested minimum sponsorship of £30. If you are a swim school or group please contact us to discuss how we can help with this.

Yes, of course! the course is flat and on a solid surface. Carers can take part for free.  Please contact us on 01726 871 800 if you require someone to push you in a wheelchair

All our services are completely free to families who are referred to us.

Volunteers are covered by CHSW's insurance policy while engaged in any work on behalf of CHSW.

Your Payroll Giving donation automatically stops when you leave your job. It's easy to start giving through the scheme again. Simply contact the payroll department at your new workplace.

It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.

At the Clevedon and Cornwall events, you will receive a medal as you cross the finish line.

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

Your registration fee only covers the cost of the event and your sponsorship is supporting our vital care for the children and families that attend our hospices. Sponsorship targets are £30 per person and £86 per family

Alternatively, you can make a donation of the suggested sponsorship. Please make your donation via our online donation page marking it as your Santas on the Run donation.    

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

It is not usually commercially viable for most shop teams to collect donations from your home. However, collections can sometimes be arranged locally, so it's worth asking your local shop (contact details can be found on our Shopfinder). Our furniture shops (which you can also find through our Shopfinder) sometimes offer a local collection service.

Unfortunately, your place is non-transferable. If you cannot now take part please let us know.

Yes, for the Marathon the cut off time is 7 hours, and for the Half Marathon it is 6 hours.

The Rainbow Run powder paint is non-toxic, 100% safe and biodegradable.  It is technically edible, although we do not advise that you eat it as its not very tasty! If you have a skin allergy or respiratory condition we would recommend that you consult your doctor for advice.

We have a team of fundraisers here at CHSW  who are on hand to offer you any ideas and advice you may need. Our first tip would be to set up an online fundraising page, and then to investigate whether your company or any local businesses will be able to support you.

As all teenagers wish to be independent, the hospice also holds teenage focused weekends, giving them the opportunity to come and stay without their families. 

Three different weekends are arranged each year, plus 1 sensory teenage week. The weekends are often themed to suit varied interests including pamper days, cars and games.

It gives the teenagers the chance to socialise with others and time to talk about their experiences.

Yes. Many of our volunteers work full time. We aim to provide flexible roles which can be carried out around your other commitments, be they work, family or leisure.

GambleAware is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit GambleAware or telephone 0808 8020 133 (local call rate from the UK).

Only persons aged 18 years or over and resident in Great Britain (England, Scotland or Wales) are eligible to enter the Raffle. CHSW Staff and their families are permitted to enter the Raffle. CHSW Directors as well as CHSW staff and employees of service providers who are directly involved with the administration of the Raffle are not eligible to enter.

Moonlight Memory Walk Cornwall is a private event being held by Children’s Hospice South West and only registered participants of the walk can access the venue on the night. 

Online giving websites are an extremely effective way to easily boost your fundraising total. They work by allowing sponsors to log on to a fundraiser's unique page and sponsor them using a credit or debit card. The money from online fundraising pages (e.g. JustGiving) gets automatically sent through to CHSW and added to your total, so no need for paper forms!

No. Our Trustees govern the Charity on a voluntary basis.   Read more about our Board of Trustees.

In order to confirm your charity place in a race, you'll need to confirm your details with the race organisers. As a participant in the event, you'll need to agree to their terms and conditions and let them know you’re running with a charity place. If you don't complete this second stage of the registration process by the specified deadline, you won't able to take part on the day. This second part to the registration process is at no extra cost.

Long-term donations enable us to plan for the future and ensure money is available where it is needed most, so we can be there for as many families as possible.

Regular gifts mean a consistent, predictable income so we can plan and budget better, making us more efficient. It’s also more cost effective. More of your money goes to our work as they generate less administration and carry cheaper bank charges.

There are benefits for you too. A regular gift is a hassle-free way to donate, while knowing that you are helping us make the most of short and precious lives.

Make a donation.

As places are limited for this event to a capacity of 120, we ask each rider to commit to raising the suggested minimum sponsorship of £1,250 for Ride for Precious Lives 2025 and Ride for Precious Lives 2026. Your registration fee covers the cost of your hotel stay, food and cycling jersey. If you do not think you can commit to raising this sponsorship please call Kiley on 01726 871 800 to discuss prior to registering. 

Yes, we can update your details, please contact us.

Yes, absolutely! We needs lots of volunteers to make the event safe and fun.

• For volunteering enquiries at Rainbow Run Cornwall email Kiley

We will provide you with a kit list when you sign up.

We have three hospices along with more than 30 shops across the South West.  Take a look at our volunteer opportunities page to search for roles local to you.