FAQ

Yes, absolutely! We needs lots of volunteers to make the event safe and fun.

• For volunteering enquiries at Rainbow Run Cornwall email Kiley

We will provide you with a kit list when you sign up.

We have three hospices along with more than 30 shops across the South West.  Take a look at our volunteer opportunities page to search for roles local to you.

We understand that you may want to leave a gift to a project close to your heart - and you're entitled to do this. However, we encourage gifts left to us to be unrestricted. We're then free to use the money where it is most needed at the time.

The Raise a smile Lottery uses lottery software licenced and regulated by the gambling commission. Players receive a unique randomly selected draw number(s) created by this software.

All lottery numbers paid in advance are entered into a computerised randomly selected weekly draw which normally takes place every Friday. Once a number is drawn it is removed from the draw therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of prize value.

Of course! This event had in previous years been a women-only event, however for the last few years everyone is invited to join us and this will remain for all future memory walks so everyone has the opportunity to celebrate the memories they have of their loved ones.  

In Clevedon and Cornwall, the event is open to anyone 12 years old and over. In Devon, the event is open to anyone 5 years old and over.

There are plenty of ways you can get your fundraising started for minimal costs. Local companies may sponsor your event, donate goods or lend you their services for free. Take a look at our fundraising ideas page for simple ways to keep costs low.

After signing up you will be sent a confirmation email with details of all your registrants.  At a later date, you’ll receive your fundraising pack in the post. This will contain your runner number and all the information you will need for the event.  

We also like to keep in touch via email and phone fundraising hints and tips and occasionally any last-minute information changes such as route changes. Please provide a valid email address when signing up. 

You can login using your Facebook, Twitter, or Google account by selecting the desired login option under the Login menu or by clicking the corresponding icon. Please note that a pop-up window will appear when attempting to login. If you have a pop-up blocker activated in your browser you will need to allow pop-ups in order to login.

You can set up a team fundraising page on Virgin Money Giving following the steps on their website. We recommend that you set up an individual page which links to this team page so we can clearly identify any funds that have been raised on your behalf. 

We will look after your luggage each day and transfer it to thehotel . We ask you bring no more than 1 overnight bag and 1 day bag. We will be provide you with luggage labels for each.

There are lots of ways to pay in your sponsorship.  

We recommend you do not send any cash in the post. Please pay the money raised into your bank account and then make a donation on our online donation page. 

You can send your sponsor forms and a cheque to your local hospice: 

Little Bridge House 

CHSW, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ  

Little Harbour 

CHSW, Little Harbour, Porthpean Road, Porthpean, St Austell, Cornwall, PL26 6AZ  

Charlton Farm 

CHSW, Charlton Farm, Charlton Drive, Wraxall, North Somerset, BS48 1PE  

You can also add any offline sponsorship to your online Just Giving page that you may have set up. You can bank the money you have collected and then make a payment onto your own donation page. All money raised on an online giving page automatically is sent through to us, so you do not have to do a thing!  

You can bring your sponsorship on the day, pay it in via our online donation form or send a cheque with your sponsorship forms to our hospice:  

Little Harbour, Porthpean Road, Porthpean, St Austell, PL26 6AZ  

Babies, children and families across the south west of England can be referred to CHSW.  We support more than 500 families at our 3 hospices across the whole region.

We will provide any training that is necessary.

Yes, but only a small one. Your employer will use a Payroll Giving Agent (like a charity bank) to distribute the donations that you and your colleagues make. The Payroll Giving Agents are charities that need to make a small charge to cover their operating costs. Some employers pay this fee on your behalf so we receive your full donation.

If your employer doesn’t pay the fee, the Payroll Giving Agent will deduct it from your donation before passing it on to us. This will be between 2% and 4%. This compares favourably against the admin costs of claiming Gift Aid on a Direct Debit donation.

If you have any concerns, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form. All complaints and disputes will be dealt with in accordance with the Complaints Policy.

We ask all participants to aim to raise £60. The money raised from Moonlight Memory Walk will help support more than 500 families currently being cared for at our 3 hospices.

Moonlight Memory Walk Cornwall

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Clevedon

Set up your JustGiving

Add a dedication

Moonlight Memory Walk Devon

Set up your JustGiving

Add a dedication

You can download a sponsor form from our fundraising tools page.

If you're taking part with colleagues from your workplace, please sign up using the online registration form and include your company name within the group. You will need to sign up each member of your work colleagues individually for health and safety reasons if taking part in one of our physical events.   

You can download a sponsor form from our fundraising tools page.

You have the right to cancel this contract within 14 days without giving any reason. This cancellation period will expire 14 days after the day on which you (or the person you nominate) received the goods, or received the final item from an order for several items. To exercise your right to cancel you must inform us in a clear statement sent by post or email to the address below.

Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

If you cancel this contract, we will refund all payments received from you, including the costs of standard delivery only. We may make a deduction for the loss in value of the goods, if the loss is the result of unnecessary handling by you.

We will make the refund as soon as possible, and no later than 14 days from the day you return any goods, or provide evidence of return. We may withhold the refund until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will make the refund using the same means of payment that you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Returned goods should be in perfect condition to obtain the full refund and we ask that you arrange and pay for return postage (unless the goods are faulty). If goods are faulty you can request a replacement instead of a refund. 

Charitable donations made with an order cannot be refunded.

The ride is designed to offer a challenge to cyclists of all abilities. You will need a good level of fitness in time for the event, each day you will cycle between 60 to 90 miles incorporating several hills. As long as you start training early enough, even new cyclists can take part. Our training plan offers you some ideas to be event ready. You can also download the route and incorporate some of the local sections in your training plan.

This event is aimed at runners of all speeds and levels, so we don’t want to encourage this to be a walking event. The marathon route needs be completed by the cut off time of 7 hours, the half marathon cut off is 6 hours. If during the race, you foresee a problem and believe you will not too able to complete in time, you will need to tell the nearest marshal who will assist you.  

The paint will only be thrown in our designated Rainbow stations by trained Rainbow throwers. The paint will be aimed onto the body of the runners rather than the face to reduce the amount of paint getting into the mouth, nose and eyes.

However we recommend that you consider wearing sunglasses/goggles to protect your eyes from the colour as you will inevitably get some paint on your head/face. Runners who are not so keen to be in the direct firing line of the Rainbow throwers are recommended to stick to the inside of the running lane to receive the least amount of paint.  Use the outside lane for maximum explosions of the Rainbow!

If you cannot raise the money in time, we will ask you to make up the costs yourself in order to take part in the event. If this is not possible, we will offer you the opportunity to join another challenge in the future, giving you longer to keep fundraising. If you do have to cancel from the event, we will refund your sponsorship to your donors directly, if requested by them.

Please note that cancellation charges do apply if cancelling within eight weeks of departure date, (although travel insurance may cover cancellation costs, depending on the circumstance).

You have the option to stay with your child or the opportunity to leave your child at the hospice while going away for a break.

No, but the more relevant experience and qualifications, and perhaps most importantly, enthusiasm you have the better.

It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.

CHSW Raffle prizes are 1st £2,500, 2nd £500, 3rd 10 x £50 

Unfortunately, you cannot turn up on the evening if you have only added a dedication. 

For health and safety reasons, only registrants who have been sent their walker number and registered for one of our limited spaces will be able to join us on the evening. If you've decided you would now like to join the in-person event, please register with the relevant ticket on our website.   

Moonlight Memory Walk events

Own place refers to a runner obtaining their own place in an event (eg. purchasing your race place directly with the race organisers). And of course we would love you to use your place to run for CHSW.

No problem.  Please contact your event fundraiser.

• Eden Project and Plym Valley Railway registrations: email Kiley
• Charlton Farm, North Somerset registrations: email Hollie 

We ask that you pay in your full fundraising amount within one month of your event.

Please let us know if you are not going to be able to pay in your money on time for any reason.

Yes, you can.  You can do this by donating online and entering the name of the person you’re giving in memory of in the ‘reason for donation’ field.

Or you can send a cheque payable to 'Children's Hospice South West' with a covering letter telling us who you're donating in honour of. 

We have limited capacity on single supplement rooms and this option is only available to the first 15 riders who pay the single supplement of £50. If part of a Team we will prioritise you share with another member within your group or alternatively you will share with another participant. Woman and men who are unknown to each other will not be placed in the same room. 

Unfortunately, the route is not wheelchair accessible.  

Car parking is available on-site at RAF St Mawgan. As space is limited please car share with friends and family that are taking part. 

Children’s Hospice South West works with an excellent (ATOL protected) tour operators called Charity Challenge, Action for Charity, Dream Challenges, Discover Adventure and Action Challenge all based in the UK.  

These tour operators arrange the details of your trip and use a local ground agent to arrange accommodation, meals, transfers etc. The trips are well organised and you will be well looked after, so all you have to concentrate on is the challenge ahead.

If a role requires a specific commitment, we’ll always let you know first. Otherwise you can give us as much or as little time as you like.

A morning or an afternoon, whatever you can give we really appreicate. But if you only have an hour to spare, we'll be just as grateful.

You can choose to leave us a collection or a specific object for us to sell and use the proceeds to support our work. 

If you would like to leave a collection or a specific object to us, please do get in touch to let us know and we can talk about the options available. 

Between April 2024 and March 2025, an average of 51p in every £1 went directly to fund care for babies, children, young people and families. 6p was used to fund prizes and 43p covered the cost of running the lottery and the recruitment of new players.

Moonlight Memory Walk Cornwall

Registrants attending the event at The Lost Gardens of Heligan will pay a registration fee which includes your free entry into the venue on the night, T shirt, pasty, goody bag and commemorative medal. It also includes the postal mailing of your memory pack that contains your, candle bag, "I am walking for..." back sign and walker number. You are also invited to add photos and messages to our online dedication page for free. 

Moonlight Memory Walk Clevedon

Registrants attending the event at Clevedon will pay a registration fee which includes your Moonlight Memory Walk T shirt, refreshments and commemorative medal. It also includes the postal mailing of your memory pack that contains your candle bag, "I am walking for..." back sign and walker number, and your medal on the evening. You are also invited to add photos and messages to our online dedication page for free. 

Moonlight Memory Walk Devon

Participants attending the event at Powderham Castle will pay a registration fee which includes your event entry, Moonlight Memory Walk T-shirt and refreshments. It also includes the postal mailing of your memory pack that contains "I am walking in memory of..." back sign. You are also invited to add photos and messages to our online dedication page for free. 

Once you have registered for an event, we'll send you a fundraising pack with lots of tips and advice on fundraising.  In the run up to your event we will also send you useful e-newsletters about what to expect, as well as training and fundraising advice.  If you need any further help you can always contact our events team who will be happy to help.

Our Santa on the Run event is open to all ages. Children aged 2 years and under are free to take part. Children under 16 years must be accompanied by a participating adult.

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Unfortunately it is inevitable that, with so many cyclists, some people will get injured in training for a race. What happens next depends on how you got your place and what race you are doing.

If you are using your 'own place' to run for CHSW (i.e. you obtained it directly from the organisers of that race) you simply need to let them know you can no longer take part. They will decide whether you can defer your place to the following year. We'd also appreciate it if you could let us know so we know how many runners to expect on the day.

If you have a guaranteed charity place, which you obtained by paying a registration fee with CHSW, then you must let us know as soon as possible if you are unable to take part in your event. We cannot automatically defer your place to next year's event, and all registration fees are non-refundable. 

A full kit list and advice on what else you should bring is provided in your event information.

Yes please. We would like you to let us know that you (and any members of your school or swimming group) are taking part so we know how many of you wonderful people are supporting CHSW, ensure you receive information relative to the event and support with your fundraising. 

Yes.  Please bring your coin collection cards and sponsorship in an envelope with your name and runner numbers written on the front. Please hand this in at participant sign in. 

Most referrals come from health or social care professionals, but anyone can refer a child or young person.

This will depend on the role you are taking on, but most volunteers will be asked for at least two reliable references. For certain roles that involve working on our hospice sites you will need a DBS check (formerly CRB), which we will organise for you.

Your donation is very important to us and we will write to thank you on an annual basis if you have chosen for us to contact you. We may also send you updates on our work if you have indicated that you are happy to receive these. You will know the deduction has started as it will appear on your payslip.

GambleAware is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit GambleAware or telephone 0808 8020 133 (local call rate from the UK).

Moonlight Memory Walk Cornwall

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Cornwall dedication page. 

Moonlight Memory Walk Clevedon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Clevedon dedication page.

Moonlight Memory Walk Devon

The easiest way is to ask everyone to donate to your Just Giving page. Family and friends can also leave a dedication to a loved on on the Moonlight Memory Walk Devon dedication page.

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Eden Project

Only those people who have paid to enter will be able to access the event village in The Gallery and take part in the event. Spectators will be able to pay entry into Eden and spectate from along the route. 

Plym Valley Railway

Only those who have paid to enter will be able to access the event village and train at Plym Valley Railway. Spectators will be able to cheer you off at the start line at Plymbridge only. 

Charlton Farm

TBC

Please note, if your child is taking part with an another adult, you will not be able to accompany them in the event villages at either location without registering. 

We won't be accepting on the day sign ups this year due to limiting capacity for each wave time.  This is also to ensure we can carefully manage everyone’s safety. 

Absolutely! Whatever event you are taking part in we would love you to join Team CHSW. Phone your local hospice or email event@chsw.org.uk and we'll send you a fundraising pack and CHSW running top.

Yes we can. Every time we sell something belonging to you, we can raise 25% more from the government through Gift Aid - at no cost to you.

Find out more about Gift Aid.

Your accommodation for Thursday night is not included in the registration fee.

To change your marathon entry type please call 01271 325 270 before Wednesday 24 September. 

For those changing from the half marathon to the full, there will be an admin fee of £5, payment to be made over the phone.  

We cannot accept any transfers after Wednesday 24 September. 

Come along wearing a shiny white t-shirt (and running gear you don’t mind getting messy) or perhaps wear something more unusual like a wedding dress, tutu or fancy dress! So long as it’s white so you can see the multi-colours in all their splendour at the end.

Well-fitting trainers are recommended but please don’t wear your expensive ones, as they will end up every colour of the Rainbow. The coloured pigment should wash out of most fabrics, but some of the more stubborn colours may stain certain fabrics so please wear clothes that you don’t mind getting stained.

Explain to potential supporters that you are taking part in a challenge (similar to a marathon or any other sponsored event) and that it will require dedication, commitment and training to raise money and to complete the trip.  The more you talk about the charity, the more they will realise how important your hard work is. You could always choose to pay towards the costs of the event yourself, so you can reassure your sponsors that 100% of their donation will benefit Children’s Hospice South West.

We aim to provide a home from home environment and we try and re-create whatever night routine you have at home when settling your child to bed and through the night and during your child’s stay.

A bit about family accommodation, what is provided i.e. towels, bed linen etc.

CHSW is unable to support individuals requiring visas to volunteer in the UK as we do not have a sponsorship licence.

If you would like to check your tickets, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form.

Tickets can be purchased online. Each raffle ticket costs £1 and there is a minimum purchase of 5 tickets and a maximum purchase of 200 tickets. Payment is by debit card only.

Cornwall

Only registered participants can gain entry to the venue on the night and therefore only those with a walker number will be given access. 

No. Only fill out the own place running form if you have already purchased a place from the event organisers.

We're sorry you're not happy with the level of service you've received. 

As a member of the Fundraising Regulator, we always aim to provide the highest level of customer service to all of our supporters. 

We'd really like the opportunity to put things right. So here's what to do if you have a complaint about fundraising.

You should have received an email confirmation when you registered. If you haven’t received this, please email our events team or contact your local community fundraiser as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes automated emails may filter into this mail box.

Gift Aid only applies to personal donations, so your company donation will not be eligible. For a charity to benefit from the tax on a company donation, the donation should be paid gross (without deducting Income Tax). The company can then claim tax relief when calculating its profits for Corporation Tax. For further information, please contact your Tax Office or accountants

Have a look at our training guides for advice and information on getting ready for the Ride for Precious Lives. By training hard you will be sure you’re ready for the challenge ahead! 

No wheeled devices including pushchairs and baby joggers are accepted. 

Sometimes emails can end up in your junk box, so please check this first. If you still have not received either your confirmation email or welcome email, please email Kiley to check your registration was successful.

If you sign up over a weekend, please note you will not receive your welcome email until the following Monday.

Yes. The tour operators and ground agents are very experienced in organising challenges such as these and you will be accompanied by a tour leader, a doctor as well as English-speaking local guides and porters who are all there to ensure your safety and enjoyment of the trip. The routes we take are well established and known well by our guides. The tour operators will be aware of any rising political, health or safety issues affecting the countries our supporters visit.

Normally all volunteers must be over 18 with the exception of retail volunteers who must be 14 years or over.

You can appoint whoever you like. Be sure to ask them first, as it can take a lot of time. You can also appoint a professional, like a solicitor or accountant, but your estate will need to pay their fees.

The cost of each Raise a smile Lottery ticket is £1. Tickets may be purchased on a regular play basis or a one-off play basis. There is a maximum purchase of 5 ticket numbers per weekly draw. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw. You can join online here.

If attending our Cornwall or Clevedon events, you need to remember to bring your walker number and “I am walking in memory of…” sign along with your decorated candle bag to hand in to our memory team.

If you are attending our Devon event, you will collect your candle bag and walker number on the night.

We also recommend you bring a torch and mobile phone. 

A corporate partnership with CHSW will bring invaluable benefits to your business and your employees. There are lots of ways to support our vital work with life-limited babies, children, young people and their families.

Santas on the Run North Somerset

Santas on the Run Eden Project

There is parking in the main car park so please leave enough time to walk down to The Gallery ahead of your wave time. Please car share where possible to reduce congestion and allow enough time to get from the car park to the event village in the venue.

Santas on the Run Plym Valley Railway

There is no parking available at Plym Valley Railway. However, there is public parking across from the entrance at Coypool Carpark, PL7 4TB.  

Spectators are welcome to watch at the race start line at Plymbridge and there is free parking at the National Trust car pak here. 

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Unfortunately, we are not able to claim Gift Aid on any purchase you make from us. However, if you are a UK taxpayer, we can, with your permission, claim Gift Aid on any donation you make to us, or have made to us in the past four years. Please remember to tick the Gift Aid box when you make a donation to us.

You can create a Just Giving page, personalise it with a photo and share it with friends and family by message, email or on social media. They can donate quickly and securely online. You can also download a sponsor form so you can do it the old fashioned way if you prefer!

As registration is free we will be sending a medal to each individual who raises the suggested minimum sponsorship of £30. If you are a swim school or group please contact us to discuss how we can help with this.

Your runner numbers, fundraising pack, sponsor form and coin collection card will be sent out from the beginning of April. If your friend or family has registered you, they will be sent your pack.  

Once all the information available is reviewed, a decision will be made about the appropriateness of hospice care for the child and family. The family and the involved professionals will be informed of this decision without delay. A typical period for completion of this referral process is approximately 6 weeks.

Make a referral

We’ve got lots of volunteering opportunities for you to choose from. You can start searching online right now.

If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation. You will receive tax relief at the highest rate of tax you pay; so each pound you give, will only cost you 60p.

It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.

At the Clevedon and Cornwall events, you will receive a medal as you cross the finish line.

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

Your registration fee only covers the cost of the event and your sponsorship is supporting our vital care for the children and families that attend our hospices. Sponsorship targets are £30 per person and £86 per family

Alternatively, you can make a donation of the suggested sponsorship. Please make your donation via our online donation page marking it as your Santas on the Run donation.    

You'll need to complete an application form from the event page. Some events are by application process, we aim to let you know the result of your application as soon as possible. Some events are confirmed instantly as long as you are committed to raising the minimum fundraising pledge and you pay a registration fee.

It is not usually commercially viable for most shop teams to collect donations from your home. However, collections can sometimes be arranged locally, so it's worth asking your local shop (contact details can be found on our Shopfinder). Our furniture shops (which you can also find through our Shopfinder) sometimes offer a local collection service.

Unfortunately, your place is non-transferable. If you cannot now take part please let us know.

Yes, for the full marathon the cut off time is 7 hours, and the cut off time for half marathon is 6 hours. 

At the finish line we will have cleaning stations with soft brushes so that you can give yourself a good dusting off to remove most of the powder. You won’t be 100% clean but you will be able to remove most of the paint.

We recommend that you leave a towel in your car to cover your seat or spare clothes to put on top of your running gear to ensure you get as little paint as possible on your seat.

CHSW cannot be held responsible for any damage or paint getting on participants vehicles, public transport or private property.

If you opt for the minimum sponsorship method of payment, about half of the sponsorship target will be used to pay the costs of the trip, although this varies slightly for each event. If you opt for the self-funder method of payment, 100% of your fundraising will go towards Children’s Hospice South West.

Your deposit is not included towards the sponsorship target, but does go towards covering the challenge costs.