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You should have received an email confirmation when you registered. If you haven’t received this, please email our events team or contact your local community fundraiser as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes automated emails may filter into this mail box.

Our memory walk is open to anyone over the age of 12 years old. Event participants aged 12 to 15 years must be accompanied by a participating adult.

Your accommodation for Thursday night is not included in the registration fee.

You may still pay tax on a private pension plan or a savings account, or pay Capital Gains Tax if you sell property or shares. If this is the case, please tick the Gift Aid declaration.

Yes. All day parking is available for competitors and spectators near the Activity Centre. It is £2 if purchased in advance or £4 on the day.

It is not usually commercially viable for most shop teams to collect donations from your home. However, collections can sometimes be arranged locally, so it's worth asking your local shop (contact details can be found on our Shopfinder). Our furniture shops (which you can also find through our Shopfinder) sometimes offer a local collection service.

Unfortunately there are no facilities and we cannot accept liability for anything you leave behind. Please bring only what you need.

If you have not done any exercise for some time we recommend you visit your doctor before starting your training. Our tour operators provide training guidelines when you sign up.

With our college partner we are able to offer NVQ units in Retail Skills and Customer Service through our shops. Contact your local CHSW shop manager or find out about NVQs at CHSW Shops.

There is no preparation to undertake, and no treatment of the feet or mental exercise, just the training provided at the seminar. You should abstain from the consumption of alcohol or drugs prior to the event.

Any person who is, in the opinion of the trainer, unfit to participate will NOT be permitted to take part. ANY participant who does not attend the one hour training seminar will also be not permitted to take part.

Cheques should be made payable to Children's Hospice South West and sent to us at:

Children's Hospice South West
Little Bridge House
Redlands Road
Fremington
Barnstaple
Devon
EX31 2PZ

Please note we do not recommend sending cash through the post.

Yes, but only a small one. Your employer will use a Payroll Giving Agent (like a charity bank) to distribute the donations that you and your colleagues make. The Payroll Giving Agents are charities that need to make a small charge to cover their operating costs. Some employers pay this fee on your behalf so we receive your full donation.

If your employer doesn’t pay the fee, the Payroll Giving Agent will deduct it from your donation before passing it on to us. This will be between 2% and 4%. This compares favourably against the admin costs of claiming Gift Aid on a Direct Debit donation.

The purchaser's name and full address need to be clearly written. If you buy tickets for yourself, you can use the sticky labels we provide for convenience. It's useful to add a daytime phone number too, as we always try to contact winners by telephone first.

For CHSW raffle rules, read our terms and conditions.

This will depend on the role you are taking on, but most volunteers will be asked for at least two reliable references. For certain roles that involve working on our hospice sites you will need a DBS check (formerly CRB), which we will organise for you.

Due to the length of the route, we recommend that the event is suitable for children ages 8 +.

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As the law states that lottery tickets must not be sold to, or by, those under the age of 16 we must therefore abide by this law in accordance with our license.

The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit www.gamblingcommission.gov.uk

Not at all, you can walk or run the 5K route as it is not about speed but more about having as much fun as possible! The race is not timed, so the more competitive Rainbow Runners amongst you should self-time for anyone desiring a personal best.

Collecting sponsorship from companies is a great way of increasing your sponsorship. Many companies offer a Matched Giving service where they match all the sponsorship raised by the staff. 

We offer short breaks away for the whole family, for respite and relaxation. Mums, Dads, brothers and sisters can all come and stay at our hospices.

We provide one-to-one specialist care for the sick child. This allows the family the chance to have a break away from the worries of caring, and to be together as a family. In this respect, what we provide is completely unlike any other care available.

As we are registered with the Fundraising Regulator, CHSW is committed to the highest standards of fundraising practice and ensure our activities are open and fair, honest and legal.  Read our Fundraising Promise

Find out how to contact us with comments or complaints.

After signing-in on the day, you will be  taken over as a group to go through an abseil demo - a chance for you to have a go on a grass slope first and have a few practices with an instructor on hand who provides coaching and helps deal with any questions that you might have. So there is no need to worry about previous experience. Even if you let go of the abseil rope during the abseil an instructor at the top will have you on a separate safety rope so you are completely safe throughout your challenge.

There will be around five staff on the day to help you with your abseil including an instructor half way down the abseil to encourage you down and to take action shot photos of you and another instructor at the bottom of the abseil as a friendly face to greet and help you sort out your kit.

You are very well looked after throughout the event and there is plenty of time to have practice abseiling and enjoy the wonderful grounds in which the event is staged.

  • 500m - £15 (plus £25 minimum sponsorship)
  • 1000m - £20 (plus £40 minimum sponsorship)

In order to confirm your charity place in a race, you'll need to confirm your details with the race organisers. As a participant in the event, you'll need to agree to their terms and conditions and let them know you’re running with a charity place. If you don't complete this second stage of the registration process by the specified deadline, you won't able to take part on the day. This second part to the registration process is at no extra cost.

It is not a race! The route will approximately take 1.5 hours to 2 hours to complete. There will be front walking marshals that will set the pace but they must not be passed by any participants for strict health and safety reasons

Unfortunately, your place is non-transferable. If you cannot now take part please let us know.

Children's Hospice South West can only directly claim back at the basic rate but please complete and return the declaration.

As a higher rate taxpayer, if you declare your donations on your tax return, you can claim a rebate based on the difference between the higher rate and the basic rate when you fill in your self-assessment form.

We ask that you raise a minimum of £395 to ‘jump for free’.

A £50 non-refundable deposit, payable direct to Skydive Buzz, will secure your place.

When you arrive at the airfield on the day of your skydive, you will need the pay the £200 balance of the cost of you jump direct to Skydive Buzz.

The remaining £145 and anything you raise over this amount will go to Children’s Hospice South West.

If you raise all of your sponsorship via an online page, including your £200 balance, CHSW can arrange for Skydive Buzz to invoice them for this amount – providing you have raised the minimum amount of £395

Don’t’ forget – you can choose to raise more than the minimum amount! The sky is the limit!

Yes we can. Every time we sell something belonging to you, we can raise 25% more from the government through Gift Aid - at no cost to you.

Find out more about Gift Aid.

We feel strongly that only those people who have paid to enter and worked hard to raise the money should take part. This is also to ensure we can carefully manage everyone’s safety. Why not encourage them to sign up and take part!

We will provide you with a kit list when you sign up.

Yes. We can train you for most of our roles. Volunteering can be a great way to develop your skills while boosting your CV.

There is no strenuous physical exercise involved. If you can walk normally then you should manage the Firewalk perfectly well. If you have any doubts please consult your GP before attending.

CHSW is unable to support individuals requiring visas to volunteer in the UK as we do not have a sponsorship licence.

Your donation is very important to us and we will write to thank you on an annual basis if you have chosen for us to contact you. We may also send you updates on our work if you have indicated that you are happy to receive these. You will know the deduction has started as it will appear on your payslip.

Every ticket is entered individually and has an equal chance of winning, so we do need the purchaser's details on each ticket stub please.

For CHSW raffle rules, read our terms and conditions.

We’ve got lots of volunteering opportunities for you to choose from. You can start searching online right now.

This event is open to people of all walking abilities, and it is not a race therefore there is no rush to complete the route in a certain time. Due to the terrain of the event unfortunately it is not suitable for pushchairs or wheelchair users.

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The lottery terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry of our lottery. You can find the terms and conditions on our website or you can telephone the lottery hotline on 08456 888 911.  

Our lottery hotline is open from Tuesday to Friday from 9.00am - 4.30pm.  At all other times please leave a message on our answerphone. 

Please bring your running number, which will have been posted to you with your Fundraising Pack, and ensure the medical details are completed on the reverse. You will need to bring safety pins to attach your number to your front ready for the start of the race. If you have lost your number please come to the Information Tent where we can issue you with another.

If you set up an online fundraising page, your donors will be prompted to fill in the Gift Aid details on their individual donation.

Please encourage your sponsors to complete their last name, initial and full address on your sponsorship form if they would like their donation to be Gift Aided.

Families are advised on how and when they are able to book hospice stays. In addition to planned respite nights, emergency stays can be arranged. These are organised on an “as needed” basis.

The way families use their respite stays is determined to suit their personal circumstances, we aim to be as flexible as possible in responding to needs. Some families prefer long visits while others might choose a weekend every few months. We hope each family would feel free to discuss their individual needs with us.

Many people support CHSW for lots of different reasons.  If you would like to share your story/experiences we would love to hear from you.  If you have any photos or news, then you can always post them straight onto our Facebook page to help inspire other supporters.

Canonteign Falls is a tough abseil and you will need to be fit and reasonably confident on your feet to be able to get to the top of the abseil and climb over the fence at the top. If you have any doubt in your ability to take part in the abseil please discuss this with your event organisers.

Being able to walk quickly up a flight of stairs, jump a foot off the ground and climb over obstacles such as fences unaided, would be a good example of mobility needed. If you are in any doubt about your fitness / mobility to participate in abseil event you have chosen, please consult the abseil organisers first and then your doctor if needed.

Registration is from 9.30am - 10.30am.  Please allow yourself plenty of time to park, walk down to the event village and sing-in at the registration tent.

The race pack containing your race number will be sent by the event organisers. Please visit the FAQs section on the event organiser’s website for more details. We'll send a separate race pack containing your CHSW running vest, if you have given us your size. 

You can donate your sponsorship in the following ways:

By Post: Send your sponsor forms along with a cheque to little Harbour, Porthpean Road, Porthpean, PL26 6AZ

Via the CHSW website:

Add it to your online giving page: if you have set up an online giving page the money is automatically transferred to CHSW. You can add any offline sponsorship to your online page.

If conditions become so bad that it is considered dangerous to continue then we may make the decision to abandon the event for that day. But a little rain won’t stop us!

If you pay a lower rate (10 per cent or 20 per cent), Children's Hospice South West can still claim back 25p for each £1 you donate, provided you pay enough tax to cover the claim in the tax year you make the gift(s).

Yes!  There are several pricing options available on the Skydive Buzz website so if you self-fund your jump, all sponsorship raised would go to CHSW.

CHSW and its recycling partners can help turn mobile phones, gadgets and computers into money - to go towards supporting our work.  Find out more on how and what to recycle with CHSW.

Unfortunately your place cannot be transferred. Places are also non refundable, this is in line with our event terms and conditions, however your fee will be used to enable the hospice to care for families. If you can’t now take part, please let us know.

Children’s Hospice South West works with an excellent (ATOL protected) tour operators called Charity ChallengeAction for CharityDream ChallengesDiscover Adventure and Action Challenge all based in the UK.  

These tour operators arrange the details of your trip and use a local ground agent to arrange accommodation, meals, transfers etc. The trips are well organised and you will be well looked after, so all you have to concentrate on is the challenge ahead.

It's very easy: All you need to do is visit our volunteer opportunites page to search and register for volunteering positions.

There is no special clothing required. Casual comfortable clothes are best. Please remember, fires can be quite dirty and clothes may become ash-stained. Footwear needs to be easy to remove, and will need to be replaced before going back indoors so a hand towel might be a good idea.

Flip flops are a good idea, especially if the ground is cold.

Nail varnish and toe rings are fine. 

The majority of UK visas allow people to volunteer, although there may be restrictions to the number of hours you can volunteer. If you are unsure if your visa allows you to volunteer we recommend you contact the UK Border Agency. We may request verification of this.  Please note that Tourist/ Visitor visas and Student Visitor visas (usually students visiting for six months or less) do not allow people to volunteer.

If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation. You will receive tax relief at the highest rate of tax you pay; so each pound you give, will only cost you 60p.

Please return your tickets to Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

When returning tickets, please remember to:

  • Make sure all ticket stubs are correctly filled in
  • Make your cheque or postal order for the total amount payable to "CHSW"
  • Complete your reply slip and enclose it with your cheque or postal order and ticket stubs in the reply envelope provided.

Once you’ve applied we’ll contact you with the next steps as quickly as we can and keep you updated throughout the application and selection process.  

If you’re selected, we'll want to get you started as quickly as possible but this will depend entirely on the role and what checks we need to do beforehand. If the role requires a DBS check (we’ll flag this in details about the opportunity) the process can take longer.

We suggest you wear a suitable pair of walking boots or shoes, bring a waterproof jacket in case of rain, plenty of water to keep you going on the route, and any snacks you may need. Please feel free to bring a picnic to eat after the walk.

You can change your display name, which appears next to their comments, as well as your bio, website, and location within your Disqus profile settings.

If you have any concerns, please get in touch with us at 08456 888 911.  Our lottery hotline is open from Tuesday to Friday from 9.00am - 4.30pm.  At all other times please leave a message on our answerphone.  

You can send us an email at lottery@chsw.org.uk and we will endeavour to answer any queries you may have. For further details see our complaints procedure.

There will be no facilities of this nature so please arrive with limited personal belongings or leave them with friends/family who are coming to watch. CHSW cannot accept responsibility for any belongings left unattended.

We aren’t able to promote events before they’ve happened – but we do use our social media platforms to celebrate fundraising successes.

Spreading the word about your fundraising is much more successful when it comes from you, so we’ve created a handy guide to using social media to help you, click here for more details.

CHSW operates a Sibling Service at each hospice, providing dedicated support and care to the brothers and sisters of life-limited children.

During family stays, the siblings can spend as much or as little time as needed with a devoted sibling team. Contact is maintained with the siblings during their time at the hospice, between visits with newsletters, emails and days out and after their brother or sister’s death, for as long as they need.

If you are organising a fundraising event for Children’s Hospice South West we will include details of your event in our supporters calendar.  Email details of your event to website@chsw.org.uk.

Yes, as long as you are all registered to do the abseil on the same date.  Please state your preferred abseil times when you register and we will try our very best to get you abseiling in the same group.

There will be a safety briefing at 10.45am which all swimmers MUST attend.  Please be ready with your wetsuit on!

Unfortunately, we're only a small team and can't get to every event our supporters take part in. If we're attending the event, we'll let you know where we'll be on the day, six weeks before event day. Your friends and family are welcome to join us! 

This has previously been a ladies’ only event.  For the 10th anniversary Moonlight Memory Walk we are inviting men to join in our memory walk, too.

You can create a free online fundraising page, personalise it with a photo and message and email it to friends and family; they can donate quickly and securely online with a credit or debit card. Create your page now at uk.virginmoneygiving.com and save yourself the hassle of collecting the money! We will also supply you with a sponsor form so you can do it the old fashioned way! 

If you normally make donations via CAF, tax has already been reclaimed. However, please fill in the declaration anyway so that any separate donations you might make are tax effective as well.

Yes, you can reserve a DVD of your jump for £140; photographs for £140; or a DVD and photograph package for £185.

Yes!

Long-term donations enable us to plan for the future and ensure money is available where it is needed most. Regular gifts mean a consistent, predictable income so we can plan and budget better, making us more efficient. It’s also more cost effective. More of your money goes to our work as they generate less administration and carry cheaper bank charges.

There are benefits for you too. A regular gift is a hassle-free way to donate, while knowing that you are supporting our work.  To set up your direct debit payment go to the Donate page here, follow the instructions on the form, when you select regular donation the form will expand to provide the direct debit instructions to your bank.

Of course! Our suits come in an adult and child one size so many people cut the legs to be shorter or roll up the arms to make the suits more fitting.  Some Santas even add tinsel and baubles too! 

Don’t forget that your running number must be worn at all times though, please secure it with safety pins to your Santa suit. We also suggest bringing a belt with you to the event to ensure your suit stays in place when you’re running.

Yes. The tour operators and ground agents are very experienced in organising challenges such as these and you will be accompanied by a tour leader, a doctor as well as English-speaking local guides and porters who are all there to ensure your safety and enjoyment of the trip. The routes we take are well established and known well by our guides. The tour operators will be aware of any rising political, health or safety issues affecting the countries our supporters visit.

Yes, for some roles. We have a responsibility to protect the children and young people we work with, so we will carry out a DBS (formerly CRB) or disclosure check where needed. This can sometimes take up to a month, but is not a difficult process and you will be given help to complete the forms if necessary.

We have many walkers who have been pregnant, have diabetes, are stroke survivors, blind or have many other conditions.

None have been an issue. However, we always recommend that if in doubt seek advice from your doctor.

Unfortunately dogs are not permitted at any of our Rainbow Runs.

Payroll Giving is taken straight from your gross (pre-tax) pay so there is no need for us to choose to claim the tax back through Gift Aid – saving us admin costs.

If you are a 40% or 45% taxpayer, Payroll Giving is the only way we can automatically receive all your tax on a donation.

We don’t offer internships at CHSW. But if you’re interested in volunteering, you can find a list of current roles on our volunteer opportunities page.

When opportunities for paid roles arise they are advertised in our jobs and volunteering section.

There will be no facilities of this nature so please arrive with limited personal belongings. CHSW cannot accept responsibility for any belongings left unattended.

Following users is a great way to discover new content, and be part of the most recent conversations happening in your network.  Following other users keeps you up-to-date with the latest news that's relevant to you. After you choose to follow someone, his or her activity will show up in your My Disqus tab and Dashboard activity stream (use the “Context” button to get the full conversation).

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your lottery number.

Unfortunately, your place is non-transferable and non-refundable. If you cannot now take part please let us know.

Yes! We have specially trained volunteer speakers who give talks and assemblies about the work that we do. You can request a speaker by contacting your local community fundraising team.

Availability of speakers varies, so please do get in touch at least three weeks before your event so we can do our best to send someone along. If there’s no one available to attend we can send films about our work instead.

As all teenagers wish to be independent, the hospice also holds teenage focused weekends, giving them the opportunity to come and stay without their families. 

Three different weekends are arranged each year, plus one sensory teenage week. The weekends are often themed to suit varied interests including pamper days, cars and games.

It gives the teenagers the chance to socialise with others and time to talk about their experiences.

You cannot change the logo in any way and you must ensure that you represent CHSW correctly. Commercial organisations are not permitted to use the CHSW name or logo without our prior written consent.  Please contact your local community fundraiser in the first instance. 

We can accommodate people up to 18 stone in weight, but no more due to the restrictions on equipment and loads exerted, although they may need to be fitted with extra equipment for their comfort. If you have anyone wishing to take part who is heavier than 18 stone you can contact us as soon as possible to discuss the possibility of their participation.

Dave Talbot Ltd reserves the right to decline an individual’s participation should their build be deemed unsuitable for the activity.

You can set up a team fundraising page on Virgin Money Giving following the steps on their website. We recommend that you set up an individual page which links to this team page so we can clearly identify any funds that have been raised on your behalf. 

Your registration fee covers the cost of putting on the event and includes a purple t shirt and a medal, a pasty and a goody bag as a thank you for taking part. As this is a charity event we ask that you raise sponsorship to support the vital care that Children’s Hospice South West provides.

Absolutely - we will support people taking on all kinds of challenges, and can provide fundraising support and a member of the overseas challenge events team dedicated to looking after you. 

Purchases such as raffle tickets are not treated by HM Revenue and Customs as donations and so the Gift Aid declaration does not apply to them. However, please fill in the declaration to cover any additional or separate donations.

The minimum age is 16 years and there is no upper age limit.  If you are aged under 18 you must obtain parental consent using BPA form 106.

All participants should carefully read the declaration of fitness form 115A.  It may be necessary to consult your GP and ask them to sign and stamp form 115B.

The standard upper weight limit is 15 stone / 95 kilos fully clothed.  Please call Skydive Buzz if you are between 15 and 18 stone.

All forms can be downloaded from the Skydive Buzz website.

You can make a regular gift or one-off gift to us online.  Any donations you make through our website are safe and secure. We will not sell or share your data with any other organisations for fundraising or marketing purposes unless they’re working on behalf of CHSW. Thank you for your support. 

Or you can send a cheque payable to ‘Children's Hospice South West’ to:

Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ. 

You can also call us on 01271 325 270 to donate with a credit or debit card over the phone.

You can collect your suit on the day of the event. Your fundraising pack will give details on when registration opens at your event.

Alternatively, if you are attending the Bristol event, you can attend a Charlton Farm open day and collect your suit then. Visit our hospice open days page for more information on how to book a place.

Yes. We can put you in touch with the tour operator directly who may be able to reschedule your flight home and help you plan a holiday if required. Please note that there will be extra costs for extending your stay and you will need to plan this well in advance.