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Terms and Conditions

Raise a Smile Weekly Lottery

  1. The cost of each CHSW Raise a Smile Weekly Lottery (“CHSW Lottery”) ticket is £1. Tickets may be purchased on either a regular play basis or a one-off play basis. All lottery sales are final. .
  2. A monthly regular play subscription costs £4.34. The CHSW lottery is a weekly draw so there are 52 draws per year, £52 divided by 12 months gives equal monthly payments of £4.34.
  3. Players may purchase up to five (5) ticket numbers per weekly draw.
  4. A minimum of 70% of the CHSW Lottery proceeds goes directly to Children’s Hospice South West (“CHSW”) and the care provided.
  5. CHSW Lottery tickets can be purchased through the CHSW website by regular play Direct Debit or by debit card payment only. One-off play tickets are available from CHSW Charity Shops. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw
  6. The CHSW lottery uses lottery software licenced and regulated by the gambling commission. Players receive a unique randomly selected draw number(s) created by this software. All lottery numbers paid in advance are entered into a computerised randomly selected weekly draw which normally takes place every Friday.
  7. Only persons aged 18 years or over and resident in Great Britain are eligible to play the CHSW Lottery including CHSW Staff and their families. However, CHSW staff who are directly involved with running the CHSW Raffle and CHSW Directors are not eligible to play.
  8. Entries sold to, bought by or on behalf of a person under the age of 18 will be exempt from the CHSW Lottery.
  9. CHSW may carry out any searches they feel appropriate to verify the age of ticket holders, should there be any doubt.
  10. Failure to comply with any of these rules may result in disqualification. CHSW reserve the right not to accept an application and, without giving any reason or notice, may decline an application, cancel an existing subscription or terminate or suspend the lottery.
  11. Members can cancel at any time, any cancellations received after Thursday 5.00pm may not be actioned until after the weekly draw.
  12. Where a member cancels their membership with credit on their account, CHSW will, where possible, offer the member a full refund entitlement upon request.
  13. Any pence credit which remains on a members’ account will, after a period of 10 weeks, be treated as donation.
  14. CHSW cannot accept liability for the loss or delays in or theft of any communication sent by post, email and fax, or for any delays in the banking system.
  15. It is the players responsibility to notify CHSW of any change of address or other personal detail deemed necessary.
  16. There are 14 weekly prizes of varying amounts. Lottery ticket numbers are drawn randomly, once a number is drawn it is removed from the draw, therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of prize value. No prize alternatives or interest paid. .
  17. Weekly winning numbers are published on the CHSW website. They are also available from the CHSW Lottery, 01271 313 311.
  18. Regular play winners will be notified by their preferred method of contact and a cheque sent by post. 
  19. One-off play ticket winners will need to contact CHSW Lottery on 01271 313 311 where their tickets and details will be verified. (see clause 9). Once verified a cheque is sent by post. Winners must verify their details and claim their prize within six (6) months of the draw date, after which CHSW will treat the prize as a donation.
  20. CHSW cannot accept liability for any technical failure or event which may affect the CHSW Lottery in any way; in any such event or error, howsoever caused, CHSW reserves the right to administer the CHSW Lottery as though the event or error had not occurred. Where CHSW deems it appropriate and/or feasible it will notify entrants of the error.
  21. CHSW’s decision in all matters relating to the CHSW Lottery is final. No correspondence will be entered into.
  22. CHSW are committed to promoting responsible gambling, and ensuring the CHSW Lottery encourages fair and open play. GamCare is a registered charity that provides confidential telephone support and counselling to anyone affected by gambling. GamCare can be contacted on 0808 8020 133 (local call rate from the UK).
  23. To support those who notify CHSW that they have a gambling problem, there is a self-exclusion procedure. Those who are self-excluded will not receive any information about the CHSW Lottery will not be entered in any lottery promoted by CHSW. A copy of the self-exclusion form is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311.
  24. All complaints and disputes will be dealt with in accordance with the Complaints Policy, a copy of which is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311. In the event a dispute cannot be resolved then it can be referred to Alternative Dispute Resolution (ADR). As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service (IBAS), contact details are 020 7347 5883.
  25. The CHSW Lottery is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. CHSW is a member of the Lotteries Council and the Hospice Lotteries Association, who both make a financial contribution on behalf of their members towards GamCare an organisation with the sole aim of fundraising to assist with problem gambling.
  26. The CHSW Lottery is promoted by Children’s Hospice South West (Registered Charity No 1003314), Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ, 01271 313 311. Responsible person: Stephanie Charles.
  27. CHSW has the right to change or update these terms and conditions to reflect changes in legislation or at their discretion.
  28. The Promoter's decisions made according to the terms and conditions shall be binding once made.
  29. Please note, in line with the Gambling Commission Regulations credit cards cannot be used for payment and will be rejected.   
  30. Data protection - for more information please read our Privacy Policy.
  31. The CHSW Lottery terms and conditions on our website supersede all previous versions, including terms and conditions on printed materials; the website terms and conditions should therefore be checked regularly.

These terms and conditions were updated on the February 2021.

Lottery FAQs

Need help?

You can call us on 01271 313 311, Monday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone or complete our online lottery enquiry form.

Raffle

Thank you for supporting Children’s Hospice South West (CHSW). These terms and conditions refer to online entry to the CHSW Raffle.

  1. The cost of each CHSW Raffle ticket is £1. Each ticket has a unique number.
  2. CHSW Raffle tickets must be purchased in advance of the draw date. Any payment received after the draw date will be treated as a donation to CHSW. All ticket sales are final.
  3. A minimum of five (5) tickets and a maximum of 100 tickets can be purchased per CHSW Raffle. 
  4. A minimum of 70% of the CHSW Raffle proceeds goes directly to Children’s Hospice South West (“CHSW”) and the care provided.
  5. CHSW Raffle tickets can be purchased through the CHSW website by debit card payment only. Please note, in line with the Gambling Commission Regulations credit cards cannot be used for payment and will be rejected.
  6. Only persons aged 18 years or over and resident in Great Britain are eligible to enter the CHSW Raffle including CHSW Staff and their families. However, CHSW staff who are directly involved with running the CHSW Raffle and CHSW Directors are not eligible to enter.
  7. Entries sold to, bought by or on behalf of a person under the age of 18 will be exempt from the CHSW Raffle.
  8. CHSW may carry out any searches they feel appropriate to verify the age of ticket holders should there be any doubt.
  9. Failure to comply with any of these rules may result in disqualification. CHSW reserve the right not to accept an entry and, without giving any reason or notice, may decline an entry, cancel an existing entry or terminate or suspend the CHSW Raffle. 
  10. CHSW cannot accept liability for the loss or delays in or theft of any communication sent by post, email and fax, or for any delays in the banking system.
  11. It is the players responsibility to notify CHSW of any change of address or other personal detail deemed necessary.
  12. There are three (3) prizes of varying amounts: first, second and third. Raffle tickets are drawn randomly on the date of the draw, once a ticket is drawn it is removed from the draw, therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of the tickets drawn from first prize to third prize. No prize alternatives or interest paid.
  13. Winning ticket numbers are published on the CHSW website. They are also available from the CHSW Lottery, 01271 313 311. 
  14. Winners will be notified within one week of the draw date by their preferred method of contact where their details will be verified (see clause 8). Once verified a cheque is sent by post. 
  15. Winners must verify their details and claim their prize within six (6) months of the draw date, after which CHSW will treat the prize as a donation.
  16. CHSW cannot accept liability for any technical failure or event which may affect the CHSW Raffle in any way; in any such event or error, howsoever caused, CHSW reserves the right to administer the CHSW Raffle as though the event or error had not occurred. Where CHSW deems it appropriate and/or feasible it will notify entrants of the error. 
  17. CHSW’s decision in all matters relating to the CHSW Raffle is final. No correspondence will be entered into.
  18. CHSW are committed to promoting responsible gambling and ensuring the CHSW Raffle encourages fair and open play. GamCare is a registered charity that provides confidential telephone support and counselling to anyone affected by gambling. GamCare can be contacted on 0808 8020 133 (local call rate from the UK).
  19. To support those who notify CHSW that they have a gambling problem there is a self-exclusion procedure. Those who are self-excluded will not receive any information about the CHSW Raffle and will not be entered in any draw or raffle promoted by CHSW. A copy of the self-exclusion form is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311.
  20. All complaints and disputes will be dealt with in accordance with the Complaints Policy, a copy of which is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311.
  21. The CHSW Raffle is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. CHSW is a member of the Lotteries Council and the Hospice Lotteries Association, who both make a financial contribution on behalf of their members towards GamCare an organisation with the sole aim of fundraising to assist with problem gambling.
  22. The CHSW Raffle is promoted by Children’s Hospice South West (Registered Charity No 1003314), Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ, 01271 313 311, lottery@chsw.org.uk. Responsible person: Stephanie Charles. 
  23. CHSW has the right to change or update these terms and conditions to reflect changes in legislation or at their discretion.
  24. The Promoter's decisions made according to the terms and conditions shall be binding once made.
  25. Data protection - for more information please read the CHSW Privacy Policy  and the RallyUp Privacy Policy
  26. The CHSW Raffle terms and conditions on the CHSW website supersede all previous versions, including terms and conditions on printed materials; the website terms and conditions should therefore be checked regularly.

These terms and conditions were updated on the February 2021.

Raffle FAQs

Need help?

You can call us on 01271 313 311, Monday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone or complete our online lottery enquiry form.

Responsible gambling guide

It’s important to us that our weekly lottery and raffles are a fun way for you to support CHSW, but that they never have a detrimental effect.

Our commitment to responsible gambling

CHSW are committed to promoting responsible gambling, and ensuring the CHSW Lottery and Raffle encourage fair and open play while raising charitable funds, but not in a way that is detrimental to the vulnerable - such as low income groups or players under the age of 18 years old. Whilst the majority of people do gamble within their means, for some, gambling can become a problem. It may help you to keep control to remember the following:

  • Gambling should be entertaining and not seen as a way of making money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount you spend gambling.

Self-exclusion

To support those who notify CHSW that they have a gambling problem, there is a self-exclusion procedure. If you choose to be self-excluded, you will not receive any information about the CHSW Lottery or Raffle and will not be entered into any draw or raffle promoted by CHSW. A copy of the self-exclusion form is available on our website or from the CHSW Lottery office at Little Bridge House, 01271 313 311.

We will amend our records accordingly, usually within 48 hours of receiving your notification. This exclusion will remain in place for not less than six months and will only be removed when notified.

Problem gambling

If you are concerned that gambling may have taken over your (or someone else's) life then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even leaving nothing for the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.

Confidential help and advice

GamCare is a registered charity that provides confidential telephone support and counselling to anyone affected by gambling. GamCare can be contacted on 0808 8020 133 (local call rate from the UK).

Useful links

Other information

The CHSW Raise a Smile Weekly Lottery (CHSW Lottery) is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. Registered Charity No 1003314. Responsible person: Stephanie Charles.

If you have any questions you can call us on 01271 313 311, our lottery hotline is open from Monday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone or complete our online lottery enquiry form. You can write to us at Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ

Download Self-Exclusion Form

Complaints policy

Definition of a complaint

The Children's Hospice South West (CHSW) defines a complaint as where there is a specific statement of intent (verbally or written) on the part of the service user/supporter/stakeholder that they wish their concerns to be dealt with as a complaint.

The Gambling Commission conditions and Codes of Practice applicable to non-remote Society Lotteries in respect of Complaints and Disputes states that:

In this code a ‘complaint’ means a complaint about any aspect of the licensee’s conduct of the licensed activities.

Stage 1:  Procedure for making a complaint in respect of the CHSW Lottery or CHSW Raffle

If, for any reason, you wish to make a complaint with regards to any aspect of the CHSW Lottery or Raffle then please follow the following procedure:

Please send written details of your complaint to:

Director of Fundraising, Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ or telephone our lottery team on 01271 313 311 specifically stating that you wish to make a complaint and giving the relevant details in respect of this.

  • You will then receive written/email acknowledgement of your complaint and notification of our intent to investigate it.
  • You may be contacted as part of our  investigation to ensure all relevant factors have been considered.
  • Written confirmation will be sent to you as to the outcome of the investigation.  This should be within four working weeks of our receipt of your complaint.  You will be notified if the investigation is likely to take longer than 20 days.
Stage 2:  Appeal Procedure and ‘Disputes’

The Gambling Commission conditions and Codes of Practice applicable to non-remote Society Lotteries in respect of Complaints and Disputes states that:

A dispute is any complaint which:

  • is not resolved at the first stage of the complaints procedure; and
  • relates to the outcome of the complainants gambling transaction

If you wish to appeal against the outcome of the investigation and subsequent findings in respect of your complaint, then please ask for a review of your complaint (which will be undertaken by two CHSW Trustees) by writing to: Chairman of the Trustees c/o Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

If you wish to dispute the outcome of the investigation into your complaint in accordance with the Gambling Commission definition of a ‘dispute’ then please notify  CHSW Chief Executive who will give consideration to submitting the matter to third party independent arbitration, (Independent Betting Adjudication Service (IBAS)).

Records of complaints

All complaints received by CHSW are logged in the Complaints Register.

The Gambling Commission will be notified of the outcome of any dispute referred to IBAS or any other third party arbitrator.

Sweepstake guidelines

  • Sweepstake competitions can be a fun way to help raise money, but there are some basic rules that you will need to follow if you are planning on running your own sweepstake. Follow these legal rules and not only will you not need a licence, but you’ll be acting legally, too:
  • The entry price must be the same for all participants and must be paid before they take part in the sweepstake.
  • You need to decide before hosting your competition if the entry money will be split between the winner and the Charity, or if you are going to have a separate prize with all entry fees going to the Charity. Whichever approach you take, participants must be informed before they enter and the host cannot make a profit (such as funds will need to be donated).
  • Sweepstakes can only be organised and participated in at one location, although this can be multiple buildings at the same location, and covers:
    • Private societies: members and or guests on the society premises
    • Workplace: only colleagues who work at the same single set of premises
    • Residents: people who live on the same single set of premises
    • If you’ve more than one site/location, each would need to do their own
  • You must not sell entry on the street or house to house.
  • You can only advertise the sweepstake at the workplace/private society/residence (details may not be sent to any other premises)
  • Those participating cannot choose their own teams (such as horses, players); it must be by chance, otherwise it’d be illegal betting
  • Tickets are non-transferable
  • The sweepstake can’t be ‘rolled over’ to another sweepstake
  • The organiser can’t make any profit
  • Reasonable expenses can be deduced from the entrance fees, but the rest of the money must be given out in prizes (or be given to a charity/good cause)
  • Companies who already have a gambling licence can’t organise a workplace sweepstake (such as casinos)
  • If the sweepstake is in any way illegal, the promoter and organiser are liable – that’s usually going to be the employee/resident/private society member who suggested it. However, if the company approved and organised the sweepstake, it’ll be liable instead.
  • For more information on the rules of running your own fundraising sweepstake please visit the Gambling Commission website, or contact our Community Fundraising team.