Terms and Conditions
Raise a Smile Weekly Lottery
- The CHSW Raise a Smile Weekly Lottery (“CHSW Lottery”) is based upon a weekly, randomly selected draw and all tickets cost £1. Tickets may be purchased on either a regular subscription basis or a one-off play basis. All lottery sales are final.
- New members will be sent a unique randomly selected draw number(s) created by tested and licensed secure software.
- All subscriptions received in advance will be entered into the weekly draw which normally takes place every Friday using the unique draw number. Monthly subscriptions of £4.34 include 34p which accumulates and funds the 13th week, which occurs every three months.
- Players may purchase up to five ticket numbers per weekly draw.
- A minimum of 70% of the proceeds of the CHSW Lottery go directly to Children’s Hospice South West (“CHSW”) and the care provided.
- Only persons aged 18 years or over and resident in Great Britain are eligible to play the CHSW Lottery. No entries can be bought by or on behalf of a person under the age of 18. If an entry is sold to or bought on behalf of a person under the age of 18 they will be exempt from the lottery.
- CHSW may carry out any searches they feel appropriate in order to verify the age of the ticket holder, should there be any doubt.
- CHSW reserve the right not to accept an application and, without giving any reason or notice, may decline to accept an application, cancel an existing subscription or terminate or suspend the lottery.
- Members can cancel at any time although any cancellations received after 5.00pm on a Thursday may not be actioned until after the weekly draw.
- Where a member cancels their membership with credit on their account, CHSW will, where possible, offer the member a full refund entitlement upon request.
- Any pence credit which remains on a members’ account will, after a period of 10 weeks, be treated as a general donation to the hospice.
- CHSW cannot accept liability for the loss or delays in or theft of any communication sent by post, email or fax, or for any delays in the banking system.
- It is the responsibility of each player to notify CHSW of any change of address or any other membership details deemed necessary.
- There are 14 weekly prizes of varying amounts. No prize alternatives or interest will be paid. Weekly winning numbers are published on our website. They are also available from the CHSW Lottery office, 01271 313 311.
- If you are a regular player and win a prize, you will be notified in writing and your winning cheque will be sent to you with a letter by post.
- If you purchased a one-off play ticket and are a winner, you will need to contact the lottery hotline on 01271 313 311 where your ticket and age will be verified and a cheque sent to you in the post (see Clause 7). Prizes must be claimed within three months of the winning draw date after which all unclaimed prize money is donated directly back to the charity.
- CHSW are committed to promoting responsible gambling, and ensuring CHSW raffles and lottery encourage fair and open play. For practical help and support on problem gambling, contact the National Gambling helpline on 08088 020 133 or visit GamCare or BeGambleAware.
- To support those who notify CHSW that they have a gambling problem, there is a self-exclusion procedure. If you choose to be self-excluded, you will not receive any information about CHSW raffles or lottery and will not be entered into any draw or raffle promoted by CHSW. A copy of the Self-exclusion Form is available on our website or from the CHSW Lottery officeat Little Bridge House, 01271 313 311.
- All complaints and disputes will be dealt with in accordance with the Lottery Complaints Policy, a copy of which is available on our website or from the CHSW Lottery office at Little Bridge House, 01271 313 311. In the event a dispute cannot be resolved then it can be referred to Alternative Dispute Resolution (ADR). As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service (IBAS), contact details are 020 7347 5883.
- The CHSW Lottery is regulated under the Gambling Act 2005 and licensed by the Gambling Commission, Operating Licence Number 000-004991-N-304756-013 and Ancillary Remote Licence Number 000-004991-A-315666-005. It is also a member of the Lotteries Council and the Hospice Lotteries Association, both of whom make a financial contribution on behalf of their members towards BeGambleAware, an organisation with the sole aim of fundraising to assist with problem gambling.
- The CHSW Lottery is promoted by Children’s Hospice South West (Registered Charity No 1003314), Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ, 01271 313 311. The responsible person for the CHSW Lottery is Stephanie Charles.
- CHSW has the right to change or update these terms and conditions to reflect changes in legislation or at their discretion.
- The Promoter's decisions made pursuant to the terms and conditions shall, once made, be binding.
- Please note, in line with the Gambling Commission regulations, as from 14 April 2020 we are no longer able to accept credit card payments online or over the phone for lottery entry purchases or renewals. We are, however, still able to accept debit cards via these methods. Payment made by post or in person have no restrictions.
- The CHSW Lottery terms and conditions on our website supersede all previous versions, including terms and conditions contained within printed materials; the website terms and conditions should therefore be checked regularly.
These terms and conditions were last updated on the 14 April 2020.
You can call us on 01271 313 311, our lottery hotline is open from Tuesday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone. Alternatively you can send the Lottery Team an email.
Thank you for supporting Children’s Hospice South West.
This raffle is organised and administered by Children’s Hospice South West, Little Bridge House, Redland Road, Fremington, Barnstaple, Devon EX31 2PZ Registered Charity Number: 1003314.
- Participation in the Children’s Hospice South West raffles costs £1 per ticket.
- There is no limit on the number of entries per person.
- By entering the raffle you agree to be bound by these terms and conditions. Any raffle entry and participation instructions form part of these terms and conditions. Any entries not complying with these Terms and Conditions will not be valid.
- We will use your personal information for the purpose of administering the Raffle and as described in CHSW's Privacy Statement.
- CHSW raffles are open to UK residents aged 18 and over (this excludes Northern Ireland, Isle of Man and Channel Islands and is due to Gambling Commission legislation).
- It is illegal for raffle tickets to be sold to, or by a person under 18 years of age. Any person found to be under 18 years of age automatically forfeits their right to any prize. We reserve the right to require proof of identity and age.
- Payment for your raffle tickets can be made by cheque, postal orders or cash. Payment cannot be accepted over the telephone or via the internet. Please keep your ticket stubb as proof of purchase.
- Raffle tickets will be entered into the raffle when the whole payment is received.
- Employees of Children’s Hospice South West are not entitled to enter.
- We reserve the right to modify, cancel, terminate or suspend the raffle in whole or in part.
Monies raised by Children’s Hospice South West Raffles support the work of Children’s Hospice South West.
- Chidlren’s Hospice South West accepts no responsibility if the payment method is cancelled in error.
- We cannot accept responsibility for lost, damaged or illegible tickets or from which the prize winner cannot be identified. Proof of posting cannot be accepted as proof of receipt.
Raffle tickets received after the closing date will not be entered into the Raffle, but the payment will be treated as a donation.
- The winning entries will be selected from all entries received by the closing date and prizes will be awarded in order of selection.
- Prizes are non-transferable, non-negotiable and except where expressly stated no cash alternative will be available.
- Winners will be notified by telephone or in writing to the name and address on the ticket stubbs.
- In the event that we cannot contact the winner within 28 days from the draw, the prize will be awarded to a new winner. The prizes are non-transferable.
- A list of winning numbers will be published on the Children’s Hospice South West website. To request a list of winners by post please send a stamped addressed envelope to Raffle Winners, Prize Raffle Manager, Little Bridge House, Redland Road, Fremington, Barnstaple, Devon EX31 2PZ
- The results of our Raffles is final and no correspondence will be entered into.
- Where CHSW is unable to contact a prize-winner so that a prize remains unclaimed for six months following CHSW's first attempt to notify the prize-winner, CHSW may apply the prize as it sees fit, including re-offering the prize in future raffles.
Responsible gambling guide
It’s important to us that our weekly lottery and raffles are a fun way for you to support CHSW, but that they never have a detrimental effect.
Our commitment to responsible gambling
We are committed to operating our weekly lottery and raffles in a socially responsible way. We want them to be fun to play, whilst raising charitable funds, but not in a way that is detrimental to the vulnerable - such as low income groups or players under the age of 18 years old. Whilst the majority of people do gamble within their means, for some, gambling can become a problem. It may help you to keep control to remember the following:
- Gambling should be entertaining and not seen as a way of making money
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount you spend gambling.
To support those who notify us that they have a gambling problem, we operate a self-exclusion procedure. If you choose to be self-excluded, you will not receive any information about our raffles or lottery and will not be entered into any draw or raffle promoted by CHSW. A copy of the Self-exclusion Form is available on our website or from the CHSW Lottery office at Little Bridge House, 01271 313 311.
We will amend our records accordingly, usually within 48 hours of receiving your notification. This exclusion will remain in place for not less than six months and will only be removed when notified.
If you are concerned that gambling may have taken over your (or someone else's) life then the following questions may help you find out:
- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even leaving nothing for the fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have others ever criticised your gambling?
- Have you lost interest in your family, friends or hobbies?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.
Confidential help and advice
Licensed by the Gambling Commission of Great Britain under the 2005 Gambling Act. Registered charity number 1003314.
Licence holder: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ
If you have any questions about the CHSW raffle, please email us at firstname.lastname@example.org or call us on 01271 325 270 (Monday to Friday, 9.00am to 5.00pm).
If you have any questions about the CHSW weekly lottery you can call us on 01271 313 311. Our lottery hotline is open from Tuesday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone or send us an email email@example.com
Lottery Complaints Policy
Definition of a complaint
The Children's Hospice South West (CHSW) defines a complaint as where there is a specific statement of intent (verbally or written) on the part of the service user/supporter/stakeholder that they wish their concerns to be dealt with as a complaint.
The Gambling Commission conditions and Codes of Practice applicable to non-remote Society Lotteries in respect of Complaints and Disputes states that:
In this code a ‘complaint’ means a complaint about any aspect of the licensee’s conduct of the licensed activities.
Stage 1: Procedure for making a complaint in respect of the CHSW Lottery
If, for any reason, you wish to make a complaint with regards to any aspect of the CHSW Lottery then please follow the following procedure:
Please send written details of your complaint to:
Director of Fundraising, Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ or telephone our lottery team on 01271 313 311 specifically stating that you wish to make a complaint and giving the relevant details in respect of this.
- You will then receive written/email acknowledgement of your complaint and notification of our intent to investigate it.
- You may be contacted as part of our investigation to ensure all relevant factors have been considered.
- Written confirmation will be sent to you as to the outcome of the investigation. This should be within four working weeks of our receipt of your complaint. You will be notified if the investigation is likely to take longer than 20 days.
Stage 2: Appeal Procedure and ‘Disputes’
The Gambling Commission conditions and Codes of Practice applicable to non-remote Society Lotteries in respect of Complaints and Disputes states that:
A dispute is any complaint which:
- is not resolved at the first stage of the complaints procedure; and
- relates to the outcome of the complainants gambling transaction
If you wish to appeal against the outcome of the investigation and subsequent findings in respect of your complaint, then please ask for a review of your complaint (which will be undertaken by two CHSW Trustees) by writing to: Chairman of the Trustees c/o Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ
If you wish to dispute the outcome of the investigation into your complaint in accordance with the Gambling Commission definition of a ‘dispute’ then please notify CHSW Chief Executive who will give consideration to submitting the matter to third party independent arbitration, (Independent Betting Adjudication Service (IBAS)).
Records of complaints
All complaints received by CHSW are logged in the Complaints Register.
The Gambling Commission will be notified of the outcome of any dispute referred to IBAS or any other third party arbitrator.
- Sweepstake competitions can be a fun way to help raise money, but there are some basic rules that you will need to follow if you are planning on running your own sweepstake. Follow these legal rules and not only will you not need a licence, but you’ll be acting legally, too:
- The entry price must be the same for all participants and must be paid before they take part in the sweepstake.
- You need to decide before hosting your competition if the entry money will be split between the winner and the Charity, or if you are going to have a separate prize with all entry fees going to the Charity. Whichever approach you take, participants must be informed before they enter and the host cannot make a profit (ie funds will need to be donated).
- Sweepstakes can only be organised and participated in at one location, although this can be multiple buildings at the same location, and covers:
- Private societies: members and or guests on the society premises
- Workplace: only colleagues who work at the same single set of premises
- Residents: people who live on the same single set of premises
- If you’ve more than one site/location, each would need to do their own
- You must not sell entry on the street or house to house.
- You can only advertise the sweepstake at the workplace/private society/residence (details may not be sent to any other premises)
- Those participating cannot choose their own teams (or horses, players, etc); it must be by chance, otherwise it’d be illegal betting
- Tickets are non-transferable
- The sweepstake can’t be ‘rolled over’ to another sweepstake
- The organiser can’t make any profit
- Reasonable expenses can be deduced from the entrance fees, but the rest of the money must be given out in prizes (or be given to a charity/good cause)
- Companies who already have a gambling licence can’t organise a workplace sweepstake (such as casinos)
- If the sweepstake is in any way illegal, the promoter and organiser are liable – that’s usually going to be the employee/resident/private society member who suggested it. However, if the company approved and organised the sweepstake, it’ll be liable instead.
- For more information on the rules of running your own fundraising sweepstake please visit the Gambling Commission website, or contact our Community Fundraising team.