Children’s Hospice South West’s response to coronavirus
Last update issued: October 2021
As life slowly starts to return to something that resembles normal, I wanted to thank everyone who has continued to support CHSW through these uncertain times.
As our 30th Anniversary year is coming to a close, I never fail to be amazed by the generosity of our supporters especially in this most challenging of years. Whether you have taken part in one of our virtual events, made a donation, played our lottery or more recently returned to one of our in-person events, I can’t thank you enough for continuing to stand with us so that we can continue to deliver care and support to our children and their families.
Co-Founder and CEO Eddie Farwell
Children’s Hospice South West (CHSW) is continuing to monitor the ever-changing situation with regards to the coronavirus pandemic. The following are measures that CHSW has put into place to ensure that we can continue to support our most vulnerable children whilst also protecting our staff, volunteers and supporters.
We will in every circumstance heed the advice of Public Health England (PHE) and the Government. Also, we respectfully ask that all supporters abide by this advice.
Our Care Services
Our hospices remain open but at this time have been limited to end of life, emergency, symptom control and resilience stays only. All routine respite has for now been cancelled, however, we continue to provide ongoing support to families over the phone, and in their own homes.
We are continuing to liaise with our families to advise of any changes to our care service as and when we have updates.
We have restricted access to all care areas within our hospice sites to essential staff only and have stringent procedures and policies in place to ensure we protect our families and staff at all times.
For children staying at the hospice, we will agree on an individual basis the number of family members staying with them/visiting members as appropriate, we absolutely recognise the need to be with your child.
If families do have any questions or concerns, please do call us, we're here for you 24/7.
We'd like to thank all of our supporters for their continued support of CHSW through what has been an extremely challenging time.
In line with HM Government’s roadmap, we are pleased that most restrictions have been eased, and we can once again fundraise in our communities and welcome you back to our charity shops.
Please rest assured that all our current planned fundraising activities has been developed and planned on guidance from The Chartered Institute of Fundraising and the Fundraising Regulator and in line with Government and Public Health England guidance. COVID -19 secure Risk Assessments are undertaken for all of our fundraising activity.
There are plenty of ways to get involved with fundraising for CHSW over the coming months, and many of our activities have been planned so that they can be enjoyed as part of a wider group of people, in line with Government guidelines, or virtually if this is your preference. Please keep an eye on our website and social media pages for all the details on fundraising activity to suit you.
If you have any questions or concerns about an activity that you would like to tart part in, please call your local fundraising team during office hours.
Our shops are all trading their normal hours, however with the extraordinary times we are currently experiencing, some may have to temporarily close for a day or two. Therefore, please check with your local shop if they are open if you are making a special trip.
We continue to be overwhelmed with kind donations and we ask that prior to taking your donations to your local shop, please do contact them first, particularly if you have a large donation.
To ensure the safety of our staff, volunteers and customers a number of measures continue to be in place within our shops.
We look forward to welcoming you at one of our shops soon.
- Signs are placed around the shop to encourage customers and donors to wear face coverings and continue social distancing
- Hand sanitising units are available at entrance and exit points
- Fitting rooms remain closed
- All touch points will be cleaned during the day
- Till screens for protecting both the till operator and customer
All staff and volunteers have been provided with training on the new ways of working
Relevant PPE will be provided to all shop staff and volunteers
New signage ‘back of house’ to remind staff of all hand hygiene and social distancing rules
We are so thankful for the passion and dedication that many hundreds of volunteers consistently demonstrate in support for CHSW. However, we would ask that all of our volunteers continue to look after themselves and their families as a first priority as we continue to journey back to fundraising within the community.
Please ensure you are continuing to take all the necessary steps to protect yourself during this time - your health and wellbeing are very important to us!
We would like to thank our volunteers for their wonderful ongoing support and we can’t wait to see you all in person again soon!