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Children’s Hospice South West’s response to Coronavirus

Last update issued on: 23 March 2020 

Children’s Hospice South West (CHSW) is continuing to monitor the ever-changing situation with regards to Coronavirus pandemic. The following are measures that CHSW has put into place to ensure that we can continue to support our most vulnerable children whilst also protecting our staff, volunteers and supporters.  

We will in every circumstance heed the advice of Public Health England (PHE) and the Government.

We do request that all non-essential visitors refrain from visiting our hospices during this time, and that donated goods are not dropped off at our hospice sites or hospice shops. Thank you. 


We do not underestimate how worried and concerned families must be and the potential challenges they may face over the next few weeks and months.  

CHSW’s strategy is to remain open for as long as possible and to continue to support children and families where we can. We have however made the difficult decision to limit hospice stays to end of life care and emergency care only. All routine respite stays have for now, been cancelled. The care teams continue to support all families over the phone. 

We are continuing to liaise with our families to advise of any changes to our care service as and when we have updates.  

We have restricted access to all care areas within our hospice sites to essential staff only and have stringent procedures and policies in place to ensure we protect our families and staff at all times.  

If families do have any questions or concerns please do call us, we are here for you 24/7.  

Call our Care team


We would like to thank all of our supporters for their continued support of CHSW throughout these uncertain times.   

In line with guidance from Public Heath England we are reviewing all of our fundraising activity on an ongoing basis and where appropriate events/activities may be postponed or cancelled. We will contact all participants by email or phone to advise them of the decisions that we have made. Messages will also be posted on our website and social media channels.   

If you are unsure if your event is taking place, or have any questions, please call your local fundraising team during office hours 

In the event of a cancellation of one of our events, we will of course offer refunds for all registration fees paid. Of course, if you are able, choosing to consider any registration fees paid as a donation would immediately help children and families.  

It is vital that we still maintain our levels of fundraising income to ensure that we can continue to be there for children and families, both now and into the future, so please do continue to support us however you are able.  

Our fundraising teams are working tirelessly to develop and launch a range of virtual fundraising initiatives that will enable people to continue to safely support CHSW in the coming months – please keep an eye on our website and social media pages for more details.  

Call your local fundraising team


Our Care areas and administrative offices across our three hospices sites have been sectioned into zones which are isolated from each other. This is to keep footfall to a minimum.  

The vast majority of our administrative staff are now working from home in line with government guidelines, it is vital that we maintain a healthy workforce to ensure the continued running of our organisation. Our cloud-based IT systems mean that we can continue to conduct all of our work from home during this time.  

Any access to our hospice sites by staff during this time is on completion of a successful pre-visit assessment to ensure that no symptoms are present, and that the individual has not been in contact with anyone who is/ may be symptomatic.  

Good hygiene is as always paramount on our hospice sites.   


We are aware of the passion and dedication that many hundreds of volunteers consistently demonstrate in support for CHSW. However, we would ask that all of our volunteers look after themselves and their families as a first priority.   

We understand that many of our volunteers may fall into the vulnerable categories outlined by Public Health England. Please do inform your CHSW contact if this is the case so that they can ensure you are taking all the necessary steps to protect yourself during this time, your health and wellbeing are very important to us.  

If you are still able to volunteer for CHSW you will be asked to complete a pre-visit assessment when visiting one of our hospice sites. It is important that if you do have any symptoms or are feeling unwell you do not take part in any planned volunteering activity.   

We would like to thank our volunteers for their wonderful support.  

CHSW Shops 

We have made the difficult decision to close all of our CHSW shops as of today. We have a duty of care to protect all of our staff and shop volunteers during this time and adhere to Government guidance on social distancing. 

Whilst we very much appreciate the generosity of those who donate goods to our hospice shops each year, we do ask that supporters do not drop donated goods to our hospice shops or hospice sites during this time. Thank you for your co-operation with this. 

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Once again, a heartfelt thank you to everyone that plays their part in supporting CHSW.   

This is an unprecedented time for many people in our society. For the wonderful children and families that we support there are a great many additional challenges too.   

With the potential postponement or cancellation of many of our big events and fundraising activities, and indeed many local events that are staged on our behalf across the community, we do need people to make a donation to help families.  

Therefore, please can we ask you consider making a donation today and stand with families - together we can continue to make the most of short and precious live across the South West. 

Thank you. 

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