Donate Refer

We want to know how we are doing

You, your child and your family matter to us and we hope you will enjoy your stays with us. However, we learn how to improve our care by listening to you, and are very interested in any feedback families can give us. Comments and suggestions are welcomed verbally or in writing through our suggestions box. We also encourage all families to take part in any activities we organise to evaluate how successful we are in meeting your needs for example our family satisfaction survey or quality assurance activities.

Compliments, comments, concerns and complaints
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Age check

We take child protection really seriously, and in order to make sure we look after personal data in the correct way, we need to confirm that you are over 16.

Your privacy

We will always store your personal details securely. We’ll use them to provide the service that you have requested, and communicate with you in the way(s) that you have agreed to. Your data may also be used for analysis purposes, to help us provide the best service possible. We will only allow your information to be used by suppliers working on our behalf and we’ll only share it if required to do so by law. For full details see our privacy and cookie policy.