Donate Refer

Ask us a Lottery or Raffle question

Do you have a query about the CHSW Lottery or CHSW Raffle? Or would you like to update your details?

You may be able to find the answer in the Lottery FAQs or the Raffle FAQs but if you have any other questions, or if there is anything else you would like us to help you with you can contact the Lottery Team by completing the form below.

Your contact details

Please can you give us your full details and complete all fields marked with *

Ask a question
Your contact preferences
Your privacy

We take your privacy seriously. We will store your details securely on our database(s) and we will only use your personal information to provide the services you have requested from us. We will never share your details with third parties for marketing purposes without your prior explicit consent. For more information, please see our Privacy Policy or call 01271 325 270.

Need help?

You can call us on 01271 313 311, Monday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone or complete our online lottery and raffle enquiry form. You can write to us at Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ


Lotteries Council  Hospice Lotteries Association  Be Gamble Aware Logo

The CHSW Raise a Smile Weekly Lottery (CHSW Lottery) and CHSW Raffle are licensed and regulated in Great Britain by the Gambling Commission under account number 4991. The CHSW Lottery and CHSW Raffle are promoted by Children’s Hospice South West (Registered Charity No 1003314), Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ Responsible person: Stephanie Charles.

Only persons aged 18 years or over and resident in Great Britain are eligible to enter the CHSW Lottery and CHSW Raffle.

A minimum of 70% of the CHSW Lottery and CHSW Raffle proceeds goes directly to CHSW and the care provided.

GamCare is a registered charity that provides confidential telephone support and counselling to anyone affected by gambling. GamCare can be contacted on 0808 8020 133 (local call rate from the UK).

Lottery FAQs | Raffle FAQs | Lottery Terms and Conditions | Raffle Terms and Conditions
Social responsibility | Complaints policy | Self-exclusion form