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Reintroduction of Lottery canvassers

In line with Government guidlines and following advice from bodies such as the Institute of Fundraising Regulator, as of Monday 10 August we are recommencing our face-to-face canvassing activity with a 'pilot' scheme. This will initially consist of two of our experienced team canvassers resuming work in pre-approved low risk areas carefully research and selected.

The canvassers have been given full guidance in the new ways of working and will be maintaining social distancing, wearing PPE and following guidlines closely to ensure safe interactions between themselves and the public.

All Children’s Hospice South West Lottery Representatives carry identification cards which must be clearly visible to you. The identity cards show the individual’s name, photograph, our registered Charity Number and main Office contact number. All cards are signed by our CEO, Eddie Farwell. 

If you are unsure of the caller’s identity you can call our direct Lottery Line to verify their identity on 01271 313 311  (Monday-Friday 09.00 to 17.00). Genuine Lottery Representatives are happy to call back once you have verified their identity. Please do not give any personal or payment details if unsure

If you believe you have been visited by a bogus caller, please contact your local Police immediately and also advise us on 01271 313 311. 

Meet our Lottery team

Need help?

You can call us on 01271 313 311, Monday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone or complete our online lottery and raffle enquiry form. You can write to us at Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ


Lotteries Council  Hospice Lotteries Association  Be Gamble Aware Logo

The CHSW Raise a Smile Weekly Lottery (CHSW Lottery) and CHSW Raffle are licensed and regulated in Great Britain by the Gambling Commission under account number 4991. The CHSW Lottery and CHSW Raffle are promoted by Children’s Hospice South West (Registered Charity No 1003314), Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ Responsible person: Stephanie Charles.

Only persons aged 18 years or over and resident in Great Britain are eligible to enter the CHSW Lottery and CHSW Raffle.

A minimum of 70% of the CHSW Lottery and CHSW Raffle proceeds goes directly to CHSW and the care provided.

GamCare is a registered charity that provides confidential telephone support and counselling to anyone affected by gambling. GamCare can be contacted on 0808 8020 133 (local call rate from the UK).

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