Is there a time limit to claim my CHSW Lottery or Raffle prize?
Winners must verify their details and claim their prize within 6 months of the draw date, after which CHSW will treat the prize as a donation.
I've lost details of my CHSW Lottery or Raffle ticket, what should I do?
If you would like to check your tickets, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form.
What are the CHSW Raffle rules?
Read the CHSW Raffle full terms and conditions. The purpose of which are to ensure you are informed about the terms and conditions of entering the CHSW Raffle, and to promote social responsibility in gambling
What is social responsibility in gambling?
It is important the Raise a simle Lottery and CHSW Raffle are a fun way to support Children's Hospice South West, but that they never have a detrimental effect. CHSW is committed to ensuring the Lottery and Raffle are operated in a secure, fair and socially responsible way. For more information please read our Social responsibility in gambling Guide.
I need some advice on problem gambling. Who can help?
BeGambleAware® is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit BeGambleAware® or telephone 0808 8020 133 (local call rate from the UK).
How much from the CHSW Raffle is donated to CHSW?
Between April 2022 and March 2023, an average of 61p in every £1 went directly to fund care for children, young people and families. 22p was used to fund prizes and 17p covered the cost of running the CHSW Raffle.
How can I make a complaint about the CHSW Lottery or Raffle?
If you have any concerns, please call 01271 313 311, Monday to Friday from 9am to 4.30pm. At all other times please leave a message on our answerphone or complete our online enquiry form. All complaints and disputes will be dealt with in accordance with the Complaints Policy.
How does the CHSW Raffle work?
Ticket numbers are drawn randomly on the date of the draw, once a ticket is drawn it is removed from the draw, therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of the tickets drawn from first prize to third prize. .
How much do CHSW Raffle tickets cost?
The cost of each CHSW Raffle ticket is £1. Each ticket has a unique number. There is a minimum purchase of 5 tickets and a maximum of 200 tickets per CHSW Raffle.