Cookie Policy

'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer's hard drive. The use of cookies does not give us access to the rest of your computer.

The Children’s Hospice South West may in future, use cookies to allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it.  This will help us to improve the way our website works, for example by making sure users are finding what they need easily.  However, we currently use Google Analytics to analyse traffic to, from and around our website. This helps us to monitor the effectiveness and popularity of different areas of the site and to continually improve the user's experience. Find out how Google Analytics uses cookies to prepare this information 


If you want to prevent our cookies being stored on your computer, you may do so by referring to your internet browser's instructions. You can do this by clicking on the "Help" menu. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted.Further information on deleting or controlling cookies is available at

To read the Government information about cookies, please visit The Information Commissioners Office.

Cookies and how we use them

What are cookies?

Cookies are small files, typically of letters and numbers, downloaded on to a device when you access certain websites or emails, including Children’s Hospice South West website. Cookies allow a website to recognise your device.  For more information visit:

Do we use cookies?


Types of cookies we use

We use strictly necessary, performance, functionality and targeting cookies on our website. We have assessed our cookies based on the ICC Cookie Guide.  

On the website generally 

We use Google Analytics as well as others, to understand how people use our website so we can make it more effective. Google Analytics collects anonymous information about what people do on our website, where they’ve come from, and whether they’ve completed any tasks on the site, for example, signing up to volunteer or donating. Google Analytics tracks this information using cookies and JavaScript code.

When you make a donation

We use cookies to track how donors come to our site. For example, we use approach codes in our internet addresses (URLs) to show us whether a donation came from: a corporate partner, a particular online marketing campaign; or a link shared on social media such as Twitter. If you click a link we’re tracking, a session cookie will be dropped on your machine. This lets us know whether you make a donation subsequently.

In email

Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously, we don’t share this information.In our online shop and online formsIf you shop with us, we’ll use cookies to remember the items you’ve selected until you check out and buy them. We also use cookies to remember the information you type into our forms, until you finish and submit the form.

Website statistics analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The Google’s Analytics overview.

Third party cookies

You may notice some cookies that are not related to the Children’s Hospice South West website whilst visiting  Some of our pages contain embedded content such as YouTube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. The Children’s Hospice South West does not govern the publication of third party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.  

Some of our cookies will remind you about our work and how you can help after you have left the website. These are the targeting/advertising cookies we use. It is a useful tool for us to keep public awareness of our campaigns and how they can be supported.  If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the site.

How do you disable cookies?

If you are using Microsoft Internet Explorer and you wish to block Children's Hospice South West website cookies, you can perform the following:

1.     On your browser tools menu, select 'Internet Options'

2.     Click on the 'Privacy' tab and then on the 'Sites' button

3.     Type into the 'Address of website' field


5.     Click on the 'Block' button

6.     Click on the 'OK' button

Other browsers

Firefox cookie management

Chrome cookie management

Safari cookie management

Other browsers have similar cookie management abilities in their preferences settings; please refer to your browser's 'Help' facility.  Find more detailed information on disabling cookies from

Can you gain access to your personal information?

You may request a copy of the personal information relating to you which is kept on file by Children’s Hospice South West (for which we may charge a small fee) by contacting the Data Protection Officer.

How to update my information or change my marketing preferences?

If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible. Please email, or telephone 01271 325 270 or + 44 (1271) 325 270  if you are calling from outside the UK.  You can write to us at: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ.

If you would like to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email us at

Childrens' data

When you register with us, you are stating that you are over 18 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any time is true. See Terms and Conditions for more information.


We cannot be held responsible for the privacy of data collected by websites not owned or managed by Children’s Hospice South West, including those linked through our website.

Changes to our Privacy Policy

We reserve the right to amend this privacy statement. You are advised to visit this website section periodically in order to keep up to date with the changes in our Privacy Policy.

May 2015