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Responsible gambling guide

It’s important to us that our weekly lottery and raffles are a fun way for you to support CHSW, but that they never have a detrimental effect.

Our commitment to responsible gambling

We are committed to operating our weekly lottery and raffles in a socially responsible way. We want them to be fun to play, whilst raising charitable funds, but not in a way that is detrimental to the vulnerable - such as low income groups or players under the age of 18 years old. Whilst the majority of people do gamble within their means, for some, gambling can become a problem. It may help you to keep control to remember the following:

  • Gambling should be entertaining and not seen as a way of making money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount you spend gambling.


To support those who notify us that they have a gambling problem, we operate a self-exclusion procedure. If you choose to be self-excluded, you will not receive any information about our raffles or lottery and will not be entered into any draw or raffle promoted by CHSW. A copy of the Self-exclusion form is available on our website or from the CHSW Lottery office at Little Bridge House, 01271 313 311.

We will amend our records accordingly, usually within 48 hours of receiving your notification. This exclusion will remain in place for not less than six months and will only be removed when notified.

Problem gambling

If you are concerned that gambling may have taken over your (or someone else's) life then the following questions may help you find out:

  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even leaving nothing for the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticised your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.

Confidential help and advice

GamCare is a registered charity that provides confidential telephone support and counselling to anyone affected by gambling. GamCare can be contacted on 0808 8020 133 (local call rate from the UK).

Useful links

Other information

The CHSW Lottery is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. Registered Charity No 1003314.

Licence holder: Children's Hospice South West, Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon, EX31 2PZ

If you have any questions about the CHSW raffle, please email us at or call us on 01271 325 270 (Monday to Friday, 9.00am to 5.00pm). 

If you have any questions about the CHSW weekly lottery you can call us on 01271 313 311 our lottery hotline is open from Monday to Friday from 9.00am to 4.30pm. At all other times please leave a message on our answerphone or complete our online lottery enquiry form.